Yanira Mondragon
Kissimmee
Summary
Experienced in training, staff management, and customer relations, with a proven track record of resolving conflicts and enhancing customer satisfaction. Skilled in multitasking and complex problem-solving in high-pressure environments. Eager to leverage expertise as a Customer Service Representative to deliver exceptional service and support to new team.
Overview
8
8
years of professional experience
Work History
Supervisor
Voodoo Bayou
Orlando
09.2024 - 11.2025
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Initiated creative solutions to resolve customer complaints and issues.
- Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Server
Voodoo Bayou
Orlando
03.2024 - 11.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Longhorn Steakhouse
Davenport
09.2022 - 03.2024
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Monitored food and beverage levels to satisfy customer needs.
- Memorized menu to help diners make informed meal choices.
- Exercised focus and concentration to keep track of tables and remember orders.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Assisted with training of new staff members.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Server
Cheddars Scratch Kitchen
Kissimmee
01.2020 - 09.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Team Member
Panera
Davenport
11.2018 - 12.2019
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers and answered questions regarding products and promotions.
- Adapted quickly to changing priorities, and demonstrated flexibility in responding to customer needs.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
Ambassador
SeaWorld
Orlando
09.2017 - 06.2018
- Trained new team members on service standards, fostering a collaborative environment that boosted team performance.
- Fostered a positive dining atmosphere by actively engaging with guests, resulting in enhanced customer satisfaction and repeat visits.
- Managed table turnover efficiently, leading to noticeable gains in daily sales and improved customer flow.
- Maintained accurate order records and processed transactions, ensuring financial accuracy and compliance with company standards.
- Provided exceptional customer service, fostering a welcoming environment and enhancing guest satisfaction through personalized engagement.
- Streamlined food preparation processes, reducing service times and contributing to a noticeable increase in daily orders.
- Coordinated with team members to maintain inventory levels, ensuring product availability and minimizing waste through efficient stock management.
- Maintained a clean and organized workspace, adhering to health standards and enhancing operational efficiency during peak hours.
- Cultivated a team-oriented atmosphere, enhancing collaboration and boosting overall morale among staff.
- Executed efficient food preparation techniques, significantly improving service speed and elevating customer throughput.
- Provided engaging guest interactions, fostering a welcoming atmosphere that enhanced visitor experiences and satisfaction.
- Worked alongside team members to coordinate daily activities, ensuring seamless operations and timely responses to guest inquiries.
- Implemented feedback mechanisms to gather visitor insights, driving continuous improvements in service delivery and guest satisfaction.
- Cultivated a friendly environment, enhancing guest interactions and contributing to a memorable experience for all visitors.
- Streamlined guest inquiry responses, significantly reducing wait times and boosting overall visitor satisfaction.
Education
Diploma -
Ridge Community High
Haines City, Florida05.2019
Skills
- POS Systems
- Cash handling
- Sales
- Multitasking
- Conflict resolution
- Staff management
- Decision making
- Training and mentoring
- Complex problem-solving
- Active listening
- Customer relations
- Adaptability and flexibility
Timeline
Supervisor
Voodoo Bayou
09.2024 - 11.2025
Server
Voodoo Bayou
03.2024 - 11.2025
Server
Longhorn Steakhouse
09.2022 - 03.2024
Server
Cheddars Scratch Kitchen
01.2020 - 09.2022
Team Member
Panera
11.2018 - 12.2019
Ambassador
SeaWorld
09.2017 - 06.2018
Diploma -
Ridge Community High