Yanira Negrete
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
Hope Clinic
3000 Aldine Mail Rte Rd Houston, TX 77039
01.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Confirmed appointments, communicated with clients, and updated client records.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
Front Desk Receptionist
Hope Eye Center
4645 Southwest Fwy #100, Houston, TX 77027
03.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Cross Trainer Receptionist
Houstoneyecare Clinic
5544 Airline Dr, Houston, TX 77076
02.2019 - 01.2023
- Check in and out patients
- Taking payments
- Made outbound call to notify the patients
- Verify insurance
- Contact lenses inventory and other supplies
- Working with Software Officemate
- Scheduling Appointments
- Placing orders for supplies
- Optical Assistance ordering lenses for patients
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Support Specialist
Ace Pavers Enterprise
Houston, TX
05.2012 - 05.2018
- Kept detailed records of customer interactions, included but not limited to payment inquiries, complaints, comments, and actions taken
- Check to ensure that appropriate changes were made to solve costumer issues
- Contacted customers to respond inquiries or to notify about payment investigation results or any planned adjustments
- Acted as a liaison between the customer and company corporate team (maintenance, operations and billing) to provide detailed and accurate information for customer resolution
- Made outbound calls to update customers on construction site jobs to obtain needed information
- Interacted with construction crew to ensure timely and cost-effective solutions
- Quoted customers, created invoices a well ordered material for construction sites
Education
Certificate -
Academy For Dental Assistant
Houston, TX06.2018
High School Diploma -
Sam Houston MSTC High School
Houston, TX05.2011
Skills
- Data entry proficiency
- Teamwork
- Excellent bilingual (English, Spanish)
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Problem resolution
- Self motivation
- Time management abilities
- Adaptability
- Proficient in Microsoft Office, Excel, PowerPoint, Outlook
Timeline
Patient Support Specialist
Hope Clinic
01.2024 - 10.2024
Front Desk Receptionist
Hope Eye Center
03.2023 - 12.2023
Cross Trainer Receptionist
Houstoneyecare Clinic
02.2019 - 01.2023
Customer Support Specialist
Ace Pavers Enterprise
05.2012 - 05.2018
Certificate -
Academy For Dental Assistant
High School Diploma -
Sam Houston MSTC High School