Yanira Ramirez
Rome,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Receptionist
Colonial Park Nursing and Rehabilitation Home
Rome, NY
12.2022 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Sorted incoming mail and directed to correct personnel each day.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated company events with venues and advised staff of pertinent details.
Executive Housekeeping Manager
Hampton Inn & Suites By Hilton
New Hartford, NY
01.2016 - 01.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Provided guidance and assistance to staff during peak periods or when needed.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Communicated with maintenance team on damages to repair.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Shipping and Receiving Supervisor
CINTAS, Professional Uniform and Facility Services
Oriskany, NY
01.2013 - 01.2016
- Maintained records of all materials received or shipped from the warehouse.
- Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Assigned tasks to workers based on their skillset and availability.
Classroom Aide
MVCAA
Utica, NY
01.2005 - 01.2005
- Prepared visual aids, equipment and classroom displays to foster learning.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Attended staff meetings and professional development seminars.
- Tutored individual students who required extra attention or guidance.
- Monitored student behavior in the classroom to ensure a safe environment.
- Assisted in preparing lesson materials and bulletin board displays.
- Greeted students at the beginning of each school day.
Bilingual Customer Service Specialist
APAC Customer Services
Utica, NY
01.2001 - 01.2005
- Audited customer account information to identify issues and develop solutions.
- Provided technical support to customers via telephone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Performed data entry into the CRM system to accurately document customer interactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
GED -
Onondaga-Cortland-Madison BOCES
Liverpool, NY07-2003
Skills
- Administrative Support
- Clerical Support
- File Management
- Office Management
- Bookkeeping
- Data Entry
- Time Management
- Schedule Management
- Supply Management
- Professional Demeanor
- Positive and Professional
- Multi-Line Telephone Skills
- Correspondence Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Staff Management
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Colonial Park Nursing and Rehabilitation Home
12.2022 - Current
Executive Housekeeping Manager
Hampton Inn & Suites By Hilton
01.2016 - 01.2022
Shipping and Receiving Supervisor
CINTAS, Professional Uniform and Facility Services
01.2013 - 01.2016
Classroom Aide
MVCAA
01.2005 - 01.2005
Bilingual Customer Service Specialist
APAC Customer Services
01.2001 - 01.2005
GED -
Onondaga-Cortland-Madison BOCES
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