Yanira Ramos
Lilburn,GA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Responsible individual polished in navigating multiple computer systems and applications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Sales Specialist II
Outdoor Living Supply
Duluth, GA
05.2011 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Counter Salesperson
Pike Stone Center
Tucker, GA
04.2008 - 05.2011
- Maintained and reconciled general ledger accounts.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Managed payroll processing for staff members.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Received and recorded cash, checks and transfers.
Counter Salesperson
Jenny’s Place
Doraville, GA
02.2008 - 04.2011
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments from customers.
- Assisted customers in selecting items to meet their needs.
- Maintained accurate records of all sales transactions.
- Ensured shelves were stocked with the correct merchandise.
- Answered customer inquiries regarding prices, availability, and product features.
- Performed regular inventory checks to ensure stock levels were maintained.
- Processed credit card payments securely according to established policies and procedures.
- Inspected returned items for damage before issuing refunds or exchanges.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2013
Skills
- Schedule Coordination
- Work Prioritization
- Problem-Solving
- Customer Relations
- Skilled multi-tasker
- Positive and Constructive Feedback
- Fast learner
- Client Relations
- Fluent in Spanish
- Word and Excel Knowledge
- Customer Service
Languages
Spanish
Professional
Timeline
Sales Specialist II
Outdoor Living Supply
05.2011 - Current
Counter Salesperson
Pike Stone Center
04.2008 - 05.2011
Counter Salesperson
Jenny’s Place
02.2008 - 04.2011
High School Diploma -
Penn Foster Career School
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