Yanire Torres Requena
Ocala,FL
Summary
Detail-oriented and highly dedicated professional with solid background in various areas. Well-trained in Ekg and computer equipment. Excellent bedside manner with keen observational skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Department of Children and Family Services
Ocala, FL
06.2023 - Current
- Monitored client accounts for any changes that could impact eligibility requirements.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Assisted clients with completing forms required for processing applications.
- Processed client applications in accordance with established guidelines.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Flight Attendant
JetBlue Airlines
Queens, NY
01.2022 - 03.2023
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Took measures during unusual conditions to maximize safety of customers and crew.
Sales Associate
Jenkins Hyundai Of Ocala
Ocala, FL
01.2020 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Cardiology Non-Invasive EKG Tech
Adventist Health System
Ocala, FL
05.2018 - 01.2020
- Administered continuous and 12-lead electrocardiogram monitoring.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Tested patient cardiac activity with specialized equipment to conduct electrocardiograms.
- Set up equipment to prepare for patient procedures and tests.
- Earned reputation for good attendance and hard work.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Cashier/Court Monitor/Party Host
SkyZone Entertainment
Ocala, FL
05.2016 - 04.2018
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
Receptionist
BG Farms
Ocala, FL
05.2015 - 01.2017
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Rendered information to callers and drafted office emails.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
West Port High School
Ocala, FL05.2018
Skills
- Organization and Efficiency
- Problem resolution
- Project organization
- RFI Scanners
- Customer service
- Communications
- Organization
- Recordkeeping and bookkeeping
- Meticulous and organized
- Multitasking and prioritization
- Business Operations Understanding
- Meticulous and Organized
- Multi-Line Telephone Skills
- Customer Complaint Resolution
- Scheduling and Calendar Management
- Courteous and Professional
- Appointment Scheduling
Timeline
Eligibility Specialist
Department of Children and Family Services
06.2023 - Current
Flight Attendant
JetBlue Airlines
01.2022 - 03.2023
Sales Associate
Jenkins Hyundai Of Ocala
01.2020 - 01.2022
Cardiology Non-Invasive EKG Tech
Adventist Health System
05.2018 - 01.2020
Cashier/Court Monitor/Party Host
SkyZone Entertainment
05.2016 - 04.2018
Receptionist
BG Farms
05.2015 - 01.2017
High School Diploma -
West Port High School
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