Yanirette Matos

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Maintained inventory of office supplies and placed orders.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.

• Reduced operational costs by streamlining inventory management processes, minimizing waste, and optimizing resource allocation.
• Enhanced the dental office''s reputation with an emphasis on providing exceptional customer service to all patients.
• Maintained accurate patient records using electronic health record systems, ensuring data integrity while adhering to privacy standards as required by HIPAA regulations.
• Streamlined dental office operations by implementing efficient scheduling and appointment procedures.
• Supervised dental assistants, hygienists, and front-office staff to maintain a high level of productivity and professionalism within the practice.
• Collaborated with dentists to create customized treatment plans tailored to individual patient needs for optimal outcomes.
• Implemented a streamlined patient check-in process, reducing wait times and enhancing the overall customer experience.
• Facilitated communication between staff members to encourage teamwork and foster a positive work environment conducive to collaboration.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement in skills and knowledge base.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Sterilized equipment for patient treatments.
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
• Recommended retail products for at-home use.
• Advised clients on proper home-care regimens.
• Analyzed skin condition and made appropriate product recommendations.
• Fostered friendly, warm, and exceptional customer experience.
• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Welcomed clients arriving for appointments.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
• Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
• Educated patients on treatment options.
• Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
• Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
• Developed signature facial treatment, becoming highly requested service among clientele.
• Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care.
• Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
• Boosted spa revenue, introducing innovative skin care treatments and packages.
• Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
• Gained knowledge of facial massage techniques and skin care product ingredients.
• Explained benefits of skin care products to clients.
• Cleansed, exfoliated and moisturized customer skin.
• Discussed procedures and treatment options with clients.
• Performed special anti-oxidant, acne, and microdermabrasion facial services.

Manager Esthetician