Yaniris Garcia
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. I have great experience providing administrative support and customer service to clients and internal. I provide excellent customer service and build relationships with our patients. I assist walk-in clients, schedule appointments, answer phone lines and help patients in getting connected to the right field. Some of the other tasks that I complete throughout my work day are verifying insurance and medicaid eligibility, re-estimating patient and insurance portions, checking patients in and out of the building, collecting co-pays and payments, sending out billing statements, and create patient treatment plans. I have a year experience of dental terminology and coding. I am experienced with both Dentrix and Denticon. I am also very fluent in both English and Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Kids Dental
09.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Production Worker
Amazon
01.2022 - 12.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Troubleshot production issues and provided timely solutions.
Wait Staff Member
Inglenook Retirement
09.2021 - 10.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Team Member
Edible Arrangements
02.2020 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Shift Manager
SUBWAY®Restaurants
09.2019 - 02.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor of Science - Biochemistry
Red Rocks Community College
Lakewood, CO05.2028
Skills
- Office Organization
- Customer Service
- Front Office Management
- Administrative Support
- Mail Distribution
- Cash Handling
- File Organization
- Mail Sorting
- Guest Relations
- Office Administration
- File Management
- Spreadsheet Tracking
- Team Collaboration
- Filing
- Oral and Writing Communication
- Performance Improvement
- Telephone Etiquette
- Meeting Scheduling
- Scheduling
- Issue Handling
- Complex Problem-Solving
- Time Management
- Scheduling Appointments
- Strategic Planning
- Multi-Line Telephone Systems
- Researching Skills
- Listening Skills
- Administrative Skills
- Problem-Solving Skills
- Effective Planning
- Call Forwarding
Timeline
Front Desk Receptionist
Kids Dental
09.2022 - 10.2023
Production Worker
Amazon
01.2022 - 12.2022
Wait Staff Member
Inglenook Retirement
09.2021 - 10.2021
Team Member
Edible Arrangements
02.2020 - 09.2021
Shift Manager
SUBWAY®Restaurants
09.2019 - 02.2020
Bachelor of Science - Biochemistry
Red Rocks Community College
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