YANIRIS MARINE
Yonkers,NY
Summary
Experienced professional with a solid foundation in customer interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving. Adept team collaborator, flexible in adapting to evolving requirements, and dedicated to delivering results through efficient and empathetic service. Recognized for reliability and proactive commitment to achieving customer and organizational objectives.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Macys Department Store
Yonkers, NY
12.2021 - Current
- Supporting the Store Manager in overseeing daily operations, sales performance, and customer service within the store.
- Managing staff, ensuring operational excellence, and contributing to the overall success of the store.
- Maintaining a clean, safe, and organized store environment to enhance the customer experience.
- Leading daily operations, ensuring adherence to company policies and procedures.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
Stylist
Bloomingdale's Department Store
Manhattan, NY
05.2018 - 12.2021
- Developed strong relationships with clients to understand their fashion needs and preferences.
- Analyzed current fashion trends to inform inventory selections and seasonal promotions.
- Collaborated with cross-functional teams to execute in-store events that elevated brand awareness.
- Trained staff on best practices for customer service, resulting in improved client retention rates.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
- Curated personalized styling solutions to enhance customer satisfaction and boost overall sales.
Customer Service Associate
GUESS
Queens, NY
06.2013 - 05.2018
- Trained new associates on operational procedures and customer service best practices, fostering team cohesion.
- Guided customers through product selections, providing tailored recommendations to improve shopping experience.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery protocols.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School -
Washington Irving High School
Brooklyn, NYSkills
- Empathetic understanding
- Clear interpersonal communication
- Proficient in CRM software
- Fluent in two languages
- Analytical problem solving
- Proficient in POS systems
- Money handling
- Effective team leadership
- Analytical problem-solving
- Retail management
- Team engagement
- Effective time management
- Customer service
LANGUAGES
Spanish
Native or Bilingual
Timeline
Assistant Manager
Macys Department Store
12.2021 - Current
Stylist
Bloomingdale's Department Store
05.2018 - 12.2021
Customer Service Associate
GUESS
06.2013 - 05.2018
High School -
Washington Irving High School