Yaniris Maysonet

Responsible for overseeing all operations and activities in all 3 venues attached to JD Hospitality (ELEVATED, LAROSA, AURA).

• Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service.
• Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information.
• Developed and implemented a comprehensive SEO strategy that increased organic search traffic by nearly 20%.
• Calculated and processed payroll for all employees in a timely and accurate manner.
• Developed and implemented a streamlined payroll process that improved accuracy and reduced processing time by 40%.

• Provided exceptional customer service to an exclusive clientele, ensuring a welcoming and personalized experience.
• Managed lounge operations, including guest services, reservations, and event coordination, contributing to a high level of member satisfaction.
• Maintained a sophisticated atmosphere by overseeing the cleanliness, organization, and ambiance of the lounge.
• Assisted in organizing exclusive events and networking opportunities, fostering community engagement among members.
• Collaborated with team members to uphold high standards of service and operational efficiency in a fast-paced environment.

• Coordinated social media campaigns across multiple platforms.
• Developed comprehensive marketing strategies to enhance brand visibility and engagement.
• Managed digital marketing initiatives, including SEO, PPC, and social media advertising.
• Analyzed campaign performance metrics to refine approaches and optimize future efforts.
• Executed updated marketing plans to increase branding exposure, customer traffic and sales.

• Collaborated with team members to brainstorm creative marketing strategies.
• Helped maintain the company's online presence through website updates.
• Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
• Conducted customer surveys to gather feedback about products and services.