YANIS RIVERA
San Antonio,Texas
Summary
Developed skills in fast-paced environment, including effective communication, time management, and resource allocation. Seeking to transition into new field where these skills can be leveraged to drive efficiency and productivity. Focused on delivering results through strategic planning and coordination.
Overview
7
7
years of professional experience
Work History
Scheduler
Methodist Healthcare
06.2025 - Current
- Managed patient appointments using electronic health record systems to optimize scheduling accuracy.
- Scheduled surgical procedures efficiently, ensuring timely communication with medical staff and O.R.
- Obtained CPT and ICD-10 Diagnosis codes and other clinical information as required for treatment of the patient from practice staff.
- Collaborated with healthcare providers to resolve scheduling conflicts and enhance workflow efficiency.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Scheduler
SeniorCare EMS
11.2024 - 05.2025
- Make 97-200 outgoing calls to EMTS per day.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of EMTs satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Medical Appointment Scheduler
Center for Advanced Dermatology
08.2022 - 03.2023
- Managed approximately 100-400 incoming calls and emails per day from customers.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
Front Desk Receptionist
Lone Star State Dermatology
06.2018 - 05.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Lisle, IL06.2026
Skills
- Skilled in digital technologies
- Detail-oriented mindset
- Efficient data input
- Dedicated work ethic
- Effective team collaboration
- Customer care
- Proficient in handling multiple priorities
- Effective calendar management
- Skilled in time management
- Client follow-up expertise
- Proficient in organizing tasks
- Maintaining patient confidentiality
- Insurance eligibility verification
Timeline
Scheduler
Methodist Healthcare
06.2025 - Current
Scheduler
SeniorCare EMS
11.2024 - 05.2025
Medical Appointment Scheduler
Center for Advanced Dermatology
08.2022 - 03.2023
Front Desk Receptionist
Lone Star State Dermatology
06.2018 - 05.2019
Bachelor of Science - Business Administration And Management
DeVry University