Yanisha Hines
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dishwasher
UNC Health
Chapel Hill, NC
09.2023 - Current
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or large utensils items used often by kitchen staff.
- Organized and detail-oriented with a strong work ethic.
Assembler
John Deere Via Kelly Services
Fuquay-Varina, NC
03.2023 - 08.2023
- Conducted quality assurance inspections on finished components and identified issues.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed outlined specifications to implement assembly plans.
- Operated various machines used in production processes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Completed durable assemblies and subassemblies with hand and power tools.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Loan Documentation Specialist
Wells Fargo
Raleigh, NC
10.2019 - 09.2022
- Maintained up-to-date knowledge of industry trends and regulatory changes, applying this information in daily work tasks to ensure compliance adherence across all stages of the loan process.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
- Reviewed and validated details of loan applications and closing documentation.
- Pitched in to assist titles department with special projects and tasks.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Call Center Representative
Att Via Coworx
Bethlehem, PA
11.2018 - 07.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
William Allen High School
06.2018
Skills
- Attention to Detail
- Customer Service
- Proactive and Self-Motivated
- Complex Problem-Solving
- Strong Work Ethic
- Critical Thinking
- Multitasking
- Computer Skills
- Data Entry
- Call center experience
- Documentation
- Calm Under Pressure
Timeline
Dishwasher
UNC Health
09.2023 - Current
Assembler
John Deere Via Kelly Services
03.2023 - 08.2023
Loan Documentation Specialist
Wells Fargo
10.2019 - 09.2022
Call Center Representative
Att Via Coworx
11.2018 - 07.2019
High School Diploma -
William Allen High School