Yanislee Medina
Cleveland
Summary
Dynamic professional with a strong work ethic and proven leadership skills, experienced at Hy-Tech Controls Inc. Skilled in machinery operation and customer service, I excelled in enhancing customer satisfaction and training new employees. My ability to manage high-stress situations led to increased loyalty and repeat business across various roles.
Overview
11
11
years of professional experience
Work History
Machine Operator
Hy-Tech Controls Inc
08.2017 - 03.2025
- Customer Satisfaction through Innovative.
- Panel Building
- Machine Division The Machine Division provides Support For Custom design and build.
- safety rules, are wearing safety glasses ,gloves
- I Trained new employees on proper machine
- Also Do Customer Services
Customer Service Representative
Forever 21
06.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Galaxy Balloons
11.2013 - 03.2015
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
James F. Rhodes High School
5100 Biddulph Rd,cleveland Ohio 4414408-2015
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- leadership
- time management
- computer literacy
- customer service
- organization
- teamwork
- writing
- flexibility
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Machine Operator
Hy-Tech Controls Inc
08.2017 - 03.2025
Customer Service Representative
Forever 21
06.2015 - 07.2016
Customer Support Specialist
Galaxy Balloons
11.2013 - 03.2015
High School Diploma -
James F. Rhodes High School
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