Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanisleidy Castillo

250 W 74th Pl

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

HHA

Bright Star Care, Home Health Care
02.2024 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.

Dishwasher

Siano Restaurat & Pizzeria
01.2024 - 02.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Customer Service

Gas Station
08.2014 - 12.2019
  • Provided exceptional customer service, addressing passenger concerns professionally and courteously.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Increased sales with targeted marketing initiatives and exceptional customer service.
  • Managed concierge team, ensuring consistent delivery of exceptional customer service.
  • Enhanced client retention with exceptional customer service, building strong relationships.

Tourism

Cubanacan
01.2007 - 06.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Facultad Obrero Campesina
Cardenas, Matanzas, Cuba
05-2006

Skills

  • Laundry services
  • Bathing assistance
  • Meal preparation
  • Errands running
  • Personal hygiene assistance
  • Strong work ethic
  • Exceptional customer service
  • Teamwork and collaboration
  • Positive and friendly attitude
  • Problem-solving skills
  • Customer service
  • Multi-tasking strength

Timeline

HHA

Bright Star Care, Home Health Care
02.2024 - Current

Dishwasher

Siano Restaurat & Pizzeria
01.2024 - 02.2024

Customer Service

Gas Station
08.2014 - 12.2019

Tourism

Cubanacan
01.2007 - 06.2014

High School Diploma -

Facultad Obrero Campesina

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