Yaniss Hester
Boiling Springs,SC
Summary
Dynamic and detail-oriented receptionist with proven expertise at Inman Animal Hospital, excelling in customer relations and appointment scheduling. Recognized for enhancing client satisfaction through exceptional communication and organizational skills. Adept at managing high-volume calls and maintaining accurate patient records, fostering a welcoming environment for both clients and staff.
Overview
8
8
years of professional experience
Work History
Receptionist
Inman Animal Hospital
10.2017 - Current
- Managed multi-line phone system, directing calls to appropriate staff and ensuring timely responses.
- Scheduled appointments and coordinated follow-ups to optimize daily clinic operations.
- Maintained accurate patient records using electronic medical record systems for efficient information retrieval.
- Provided exceptional customer service, addressing client inquiries and concerns with professionalism and empathy.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained new reception staff on best practices and customer service standards.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Organized, maintained and updated information in computer databases.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Dorman High School
Spartanburg, SC12-2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Inman Animal Hospital
10.2017 - Current
Dorman High School
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