Yanit Ahferom
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Gate/Bilingual Customer Service Agent
Allegiant Air
01.2022 - Current
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Handling transactions required to board the aircraft in a timely and efficient manner.
- Used airline's software system to prepare pre-departure and post-departure reports and passenger manifests.
- Investigated and resolved customer inquiries and complaints quickly.
- Applied all related FAA/TSA regulations
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided language translation services for customer service inquiries.
- Developed a deep understanding of customer service principles and customer service best practices.
- Trained new personnel regarding company operations, policies and services.
Associate
In-N-Out
06.2020 - 01.2023
- Processing payments using computer terminals at the counter or in the drive through
- Receiving and Entering customer orders
- Organizing and handling all food and drink orders
- Managed customer relations through communication and helpful interactions.
- Managed efficient cash register operations.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Team Member
PRIMMED Pain Management Specialist
01.2022 - 01.2023
- Greeting and seating patients
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
College of Southern Nevada
Truckee Meadows Community College
Great Basin College
Las Vegas, NV01.2026
Skills
- Case Management
- Information Verification
- Call Control
- Upselling
Achievements Extracurricular Activities
- WorkKeys: Overall Platnuim Placement
- Developed excellent time management skills
- Mentored coworkers
Languages
Arabic
Limited Working
Amharic
Native or Bilingual
Tigrinya
Native or Bilingual
Timeline
Gate/Bilingual Customer Service Agent
Allegiant Air
01.2022 - Current
Team Member
PRIMMED Pain Management Specialist
01.2022 - 01.2023
Associate
In-N-Out
06.2020 - 01.2023
College of Southern Nevada
Truckee Meadows Community College
Great Basin College
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