Adobe Creative Suite
Olive Irizarry
Program Manager
Richmond,VA
Work Preference
Summary
Federal government employee with extensive program management and community outreach experience. Proven ability to streamline workflows, enhance productivity, and optimize supply distribution through data analytics. Committed to developing training programs that empower personnel and foster operational excellence.
Overview
23
23
years of professional experience
Work History
Program Manager
Federal Service - Veterans Health Administration
Richmond, VA
01.2017 - 10.2025
- Developed and managed budgets, ensuring effective allocation of resources and monitoring expenditures.
- Coordinated with internal departments and external partners to streamline facility operations and improve service delivery.
- Supervised staff, establishing priorities to achieve program objectives.
- Managed daily operations of Fisher House program, ensuring compliance with policies and procedures.
- Ensured safety, upkeep, and overall effectiveness of the program.
- Served as primary liaison between Fisher House leadership and external stakeholders.
- Managed public affairs including media interactions, tours, and VIP visits.
- Created outreach materials and training resources for program communications.
Public Affairs Specialist
Department of Veterans Affairs
10.2015 - 10.2017
- Coordinated public outreach initiatives, enhancing community engagement through targeted programs.
- Managed social media platforms, increasing awareness among veterans about available services.
- Conducted media outreach, including press conferences and interviews with various outlets.
- Developed and executed strategic communication plans for events.
- Drafted communication materials for internal and external stakeholders.
- Created informational materials, ensuring clear communication of key services through brochures, fact sheets, newsletters, and web content.
- Facilitated communication between internal departments and external stakeholders.
- Compiled data from multiple sources for analysis by senior management.
Inventory Control Logistics Lead
Department of Veterans Affairs
06.2012 - 10.2016
- Managed inventory levels for medical supplies and equipment across multiple departments.
- Coordinated logistics operations, ensuring timely deliveries and accurate stock counts across departments.
- Conducted regular audits to verify inventory accuracy and compliance with regulations.
- Trained staff on best practices for inventory management and logistics procedures.
- Cultivated vendor relationships, enhancing supply chain responsiveness and reliability.
- Implemented process improvements, streamlining inventory tracking and reporting systems for better visibility.
- Created reports outlining inventory levels, turnover rates, and usage trends.
- Reduced expired medical supply waste through weekly shelf-life checks and rotation procedures.
Lead Medical Support Assistant
Department of Veterans Affairs
05.2010 - 06.2013
- Managed electronic health records to ensure accurate patient information.
- Coordinated follow-up care through organized referrals and progress tracking, ensuring continuity of patient care.
- Collaborated with team members to streamline clinic operations, enhancing workflow and patient service.
- Conducted health risk assessments on new patients before they were seen by a provider.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Safeguarded patient information by completing and securing medical records, fostering patient trust and confidentiality.
- Assisted healthcare providers with patient scheduling and appointment management.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Ordered contrast and altered provider imaging tests and studies.
Security Operations Overseer
Military
02.2003 - 01.2010
- Oversaw security operations during Operation Enduring Freedom in Afghanistan.
- Conducted risk assessments and implemented safety measures, improving compliance with CBRN protocols.
- Trained personnel on CBRN response procedures and hazardous materials handling.
- Coordinated emergency drills to ensure team preparedness for chemical incidents.
- Evaluated protective equipment effectiveness to guarantee personnel safety in high-risk situations.
- Collaborated with local, federal, and state officials, improving coordination and effectiveness of emergency response efforts.
- Prepared detailed reports on hazardous material incidents, facilitating informed decision-making and response actions.
- Achieved honorary Chem-Star recognition for ranking in top five percent of class.
Education
Bachelor's Degree - DEVELOPEMENT
DEVRY UNIVERSITY
GURNEE, ILSkills
- Project management
- Technical project management
- Logistics management
- Process optimization
- Lean Six Sigma
- Budget preparation and oversight
- Inventory and financial management
- Workplace efficiency improvement
- Data visualization
- Event planning and coordination
- Training programs
- Adobe Creative Suite proficiency
- Business branding strategies
Development
Integral role in first Federal Health Care Center merger of the Department of Defense and Veterans Health Administration. Completed a VHA leadership development course, training instructor courses, Lean-six-sigma training, lead project manager on database system integration, visual information projects, and facility expansion operations.
Software
Microsoft 365 Pro programs
Autodesk 3ds Max
Electronic Health Records - EHR
Computerized Patient Record System CPRS
Veterans Health Information Systems and Technology Architecture - VISTA
Lenel OnGuard - Security System
Timeline
Program Manager
Federal Service - Veterans Health Administration
01.2017 - 10.2025
Public Affairs Specialist
Department of Veterans Affairs
10.2015 - 10.2017
Inventory Control Logistics Lead
Department of Veterans Affairs
06.2012 - 10.2016
Lead Medical Support Assistant
Department of Veterans Affairs
05.2010 - 06.2013
Security Operations Overseer
Military
02.2003 - 01.2010
Bachelor's Degree - DEVELOPEMENT
DEVRY UNIVERSITY