Yanitza Agosto
Auburn,USA
Summary
Over 10 years of customer service experience, including 3 years in admissions. Dedicated and hardworking individual seeking an opportunity to work with a moral and ethical company. Seeking to build great relationships and grow my career with a positive attitude, and hard work. Organized and dependable with a high success rate in managing. Areas of expertise include customer service, knowledge of processes and procedures. Assisting potential students in finding suitable programs and excellent time-management skills. Skilled at evaluating applications, Robust experience in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results makes adaptable to changing needs. Best Known for reliability, problem-solving abilities, and effective communication skills. Background includes first-rate computer skills, analysis, and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admissions Representative
The Salon Professional Academy
10.2022 - Current
- Tracked student attendance, participation, and performance
- Maintained detailed calendar of interviews, meetings, and phone calls
- Collaborated with various departmental staff to organize activities, presentations, and meetings for potential enrollees
- Led tours of facility for potential clients and families to highlight features and benefits of membership
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs, and issuing transcripts
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards
- Met enrollment deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Provided expectations and requirements for all students for the best success
- Worked hand in hand with the financial aid advisor and owner to ensure procedures are accurate and meeting standards
- Properly filed paperwork, certificates, rules, regulations, documents for all students for crediting agency to ensure effectiveness and accuracy
- Scheduled 20 appointments weekly to meet with students face-to-face and discuss education plans.
Rider Resource
LANTA
08.2018 - 10.2022
- Provide quality customer service to customers via telephone inquiries and correspondence
- Respond efficiently to customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues
- Lead mentorship program and provide training and coaching to fellow team members going into the position confidently
- Aid with applications and Routes
- Responded proactively and positively to rapid change
- Help other departments with making Marketing videos, making schedules, and riding the bus to understand the routes
- Setting goals to meet the needs of quality for new team members
- Conducted surveys and data entry for quality of the service from the public transportation routes
Customer Service Representative
Sequential Technology
02.2017 - 08.2018
- Respond efficiently to customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assist in the mentorship program and provide training and coaching to fellow team members
- Scored in top 10% of employees for successful in customer resolution
- Review and update AT&T Business customer account information
- Handles business transactions in connection with activation of new customer accounts
Assistant Manager
Domino's
01.2013 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PA06.2012
Associates Degree -
Berks Technical Institute
Wyomissing, PA01.2015
Certificate Of Technical Studies - Photography
Berks Career and Technology Center
Leesport, PA08.2012
Skills
- Customer Service Experience
- Leadership
- Detail Oriented
- Efficiency
- Confidential Records Management
- Admitting Processes
- Written Skills
- Reading Comprehension
- Organizational Skills
- Time Management
- QuickBooks
- Microsoft Outlook
- Assembly
- Analysis Skills
- Recruiting
- Leadership Qualities
- Policy understanding
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Critical Thinking
- Effective Communication
Certification
Driver's License
Areas Of Experience
- Customer service
- Admissions
- Leadership
- process and procedures
- Management
- Administration
- Filing, sorting, scanning, uploading
- Computer systems and software
- Compliance
Personal Information
Willing To Relocate: Anywhere
Timeline
Admissions Representative
The Salon Professional Academy
10.2022 - Current
Rider Resource
LANTA
08.2018 - 10.2022
Customer Service Representative
Sequential Technology
02.2017 - 08.2018
Assistant Manager
Domino's
01.2013 - 11.2016
Associates Degree -
Berks Technical Institute
Driver's License
High School Diploma -
Conrad Weiser High School
Certificate Of Technical Studies - Photography
Berks Career and Technology Center
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