Yanitza Parani
Student
Plano,TX
Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Background includes customer service and inventory control work focused on experiencing real-world environments and building customer service career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Was the frequent "go-to" for resolving customer related problems and employee disputes. Managed inventory and decreased inventory mistakes by 20%.
Overview
1
1
Language
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Food And Beverage Manager
Hilton Worldwide Hilton Anatole
Dallas, TX
02.2019 - 03.2020
- In charge of managing 3 major outlets: Room Service, main restaurant (Media) and a waterpark (JadeWaters).
- Responsible for the onboarding of new team members as well as guiding seasonal and yearly team members as part of our NAV student program.
- Payroll and Weekly bank audits.
- Leading in hiring, training, evaluating and coaching team members.
- Chairman in our Blue Energy commi ee as part of Hilton's THRIVE program.
- Recommended new menu items to offer various cocktails meeting requests and beverage preferences.
- Managed daily operations in outlets and supervised staff to improve sales performance.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items.
- Analyzed food and beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Senior Supervisor
Renaissance Orlando at SeaWorld
Orlando, FL
07.2018 - 02.2019
- My responsibilities include but are not limited to: Supervision over the 2 Main Bars in Renaissance Orlando at SeaWorld which bring in conjunction on average 3.4 million dollars per year.
- Worked with my Direct Bar manager to create menus to not only correspond with our yearly updated Gold Standard, also to change with season.
- Responsible for exemplifying R-Life events for our guests highlighting an indigenous Drink, Food, or fun facts about Orlando Florida to give our guests a free, fun, local exploration into our city.
- Daily bank outs and blind drops.
- Scheduling and daily use of Atlas applications (Kronos equal).
- Weekly and Monthly liquor audits through ClearSky.
- Assist Manager in hiring, training, evaluating and coaching associates.
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
- Assessed problems and conflicts and resolved independently.
- Recruited, hired and trained staff and provided ongoing feedback and quarterly performance evaluations for development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Supervisor
Renaissance Orlando at SeaWorld
Orlando, FL
09.2017 - 07.2018
- Supervision over the three meal restaurant in Renaissance Orlando at SeaWorld.
- Monitor dining rooms for seating availability, service and safety.
- Complete work orders for maintenance repairs.
- Assist Manager in training, scheduling, evaluating and coaching associates.
- Assist with booking reservations.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Ship's Serviceman
Ship's Servicemen, US Navy, Honorably Discharged
06.2016 - 07.2017
- Upheld company, port and USCG requirements to maintain optimal operations.
- Checked supply levels against expected voyage requirements and requisitioned required supplies.
- Performed or participated in emergency drills as required.
- Completed frequent inspections, identified concerns and corrected problems independently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Lead Barista
Marrio International JW MARRIOTT ORLANDO GRANDE LAKES
Orlando, Florida
01.2014 - 05.2016
- Performed several job duties as well as provide customer service.
- As a lead barista I took orders and made coffee, tea, and other guest specifications.
- Operated cash registers, handled guest questions or complaints.
- Assisted with inventory, ordering and seasonal modifications to uphold Starbucks standards.
- High school diploma: May 2012.
- Elevated customer loyalty by using strong communication and team Work abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Freedom High School
Orlando, FL 08.2008 - 05.2012
Associate of Science - Psychology
Keiser University
Fort Lauderdale, FL 07.2020 - 11.2021
Skills
Microsoft Word, Excel, PublisherPowerPointBirchStreetUnifocus and Kronos Micros and InforGenesis/AgylysisPerformance evaluations Time managementCross-functional team management Employee training and developmentRevenue generation Inventory controlCash registersCustomer serviceKronosPayrollRecruitmentSafetySalesSchedulingFluent in SpanishEmployee training
Cost controls
Leadership
Documentation expertise
Material loading and unloading
Team Building
Computer skills
Written Communication
Good listening skills
Organization and Time management
Stress Management
Math skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Associate of Science - Psychology
Keiser University
07.2020 - 11.2021
Food And Beverage Manager
Hilton Worldwide Hilton Anatole
02.2019 - 03.2020
Senior Supervisor
Renaissance Orlando at SeaWorld
07.2018 - 02.2019
Supervisor
Renaissance Orlando at SeaWorld
09.2017 - 07.2018
Ship's Serviceman
Ship's Servicemen, US Navy, Honorably Discharged
06.2016 - 07.2017
Lead Barista
Marrio International JW MARRIOTT ORLANDO GRANDE LAKES
01.2014 - 05.2016
High School Diploma -
Freedom High School
08.2008 - 05.2012