YANITZA PATINO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Neighborhood House Association- Headstart
03.2023 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Property Manager Office Administrator
Heartland Property Management
01.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized and updated databases, records and other information resources.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Service Rep/Lead
Urgently
09.2018 - 10.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Educational Cultural Complex
San Diego, CA01.2019
Skills
- Computer literate
- Bilingual (Spanish)
- Communication
- Adaptability
- Problem-Solving
- Organization
- Reception oversight
- Filing
Certification
- U.S Career Institute Training - April 2025- Present
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant II
Neighborhood House Association- Headstart
03.2023 - Current
Property Manager Office Administrator
Heartland Property Management
01.2022 - 03.2023
Customer Service Rep/Lead
Urgently
09.2018 - 10.2021
High School Diploma -
Educational Cultural Complex
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