Yanitza Perez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Collection Supervisor
Tecnicom Y Suministros
05.2020 - 11.2023
- Generated and mailed updated statements monthly.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Assess costumer information and suggest appropriate solutions.
- Educate costumer on alternative banking options.
- Provide leadership and transaction problem resolutions.
- Demonstrate accountability and competency with operational standards.
Costumer Service
DIMAFER
08.2017 - 03.2020
- Provided exceptional customer service through timely communication and problem resolution.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Education
Bachelor of Science - Industrial Engineering
University "Marta Abreu" of Las Villas
Cuba06-2012
Skills
- Customer service
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
- Continuous improvement
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Collection Supervisor
Tecnicom Y Suministros
05.2020 - 11.2023
Costumer Service
DIMAFER
08.2017 - 03.2020
Bachelor of Science - Industrial Engineering
University "Marta Abreu" of Las Villas
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