Yan (Joyce) Cai
Orlando,FL
Summary
Dynamic leader with a proven track record at Chuan Cai Wang Food Winter Park LLC, enhancing operational efficiency and spearheading financial growth. Expert in team building and operations management, achieving significant sales increases. Skilled in labor cost controls and staff development, fostering strong client and vendor relationships for sustained success.
Overview
17
17
years of professional experience
Work History
General Manager
Chuan Fu Restaurant
1035 N Orlando Ave. Ste 105, Winter Park FL 32789
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Chuan Lu Garden
1101 E Colonial Dr. Orlando FL 32803
07.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
General Manager
U & Me Chinese Restaurant
4646 S Kirkman Road. Orlando FL 32811
04.2016 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Financial Specialist
State of Florida Department of Emergency Managment
Orlando, FL
03.2007 - 12.2014
- Enhanced financial decision-making by providing timely and accurate analysis of financial data to executive leadership.
- Collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.
- Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Education
MBA - Accounting And Business Management
American Military University
08.2011
Bachelor of Arts - Accounting
University of Central Florida
Orlando12.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Team Leadership
- Staff training/development
- Employee Scheduling
- Labor Cost Controls
Timeline
General Manager
Chuan Fu Restaurant
10.2023 - Current
General Manager
Chuan Lu Garden
07.2019 - Current
General Manager
U & Me Chinese Restaurant
04.2016 - 04.2022
Financial Specialist
State of Florida Department of Emergency Managment
03.2007 - 12.2014
MBA - Accounting And Business Management
American Military University
Bachelor of Arts - Accounting
University of Central Florida
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