Yankhari Velecela
Kearny,NJ
Summary
Dependable banking and customer service professional with hands-on experience processing financial transactions, verifying customer information, and following compliance procedures. Uses banking systems to support accurate cash handling, payment processing, and timely service across fast-paced customer environments.
Overview
6
6
years of professional experience
Work History
Prime Now Associate
Amazon
01.2021 - 01.2022
- Fulfilled customer grocery orders at Whole Foods in West Orange, scanning packages with handheld device and staging them while adhering to CDC guidelines.
- Handled Amazon customer orders through accurate case and ticket processing, ensuring timely and correct fulfillment.
- Coordinated with cross-functional teams to streamline Amazon fulfillment and shipping tasks.
- Reviewed inventory records using Amazon systems for order and stock updates.
Production Associate
Hellofresh
01.2022 - 07.2022
- Packed meal kits efficiently on fast-moving fulfillment lines for HelloFresh orders, maintaining quality standards.
- Executed kitting and packing of food products for customer shipments on production line, ensuring compliance with guidelines.
- Inspected ingredients and finished boxes for quality and freshness standards.
- Picked and staged products from warehouse locations to meet production needs, facilitating timely order fulfillment.
Customer Service Representative/Call Center
MMC Group -NJ E-ZPass
07.2022 - 11.2022
- Provided support to NJ E-ZPass customers regarding their accounts, tolls, and transponders at service centers.
- Addressed and clarified billing inquiries related to toll charges, statements, and payment discrepancies through direct communication.
- Updated customer records in service systems with accurate account information.
- Informed clients by explaining procedures, answering questions, and providing information to enhance understanding. Reported communication equipment problems to ensure prompt resolution and maintain operational readiness. Adhered to standards and guidelines to maintain quality results, recommending improved procedures for enhanced service delivery.
Bank Teller
Santander Bank
09.2023 - Current
- Delivered excellent customer service by processing diverse financial transactions while adhering to strict security and compliance protocols. Ensured accuracy and attention to detail in cash handling, fostering positive customer interactions.
- Processed deposits, withdrawals, and loan payments using Santander banking systems.
- Verified customer identification and checked transactions for accuracy and compliance.
- Balanced cash drawer and secured currency following Santander cash handling procedures.
Education
High School Diploma -
East Side High School
Newark, NJ01-2017
Criminal Justice
Essex County College
Newark, NJSkills
- Banking systems
- Teller operations
- Transaction processing
- Cash handling
- Payment processing
- Compliance procedures
- Order fulfillment
- Customer Service
- Team collaboration
- Communication
- Adaptability to change
- Organized
- Team collaboration
Languages
English, Spanish
Timeline
Bank Teller
Santander Bank
09.2023 - Current
Customer Service Representative/Call Center
MMC Group -NJ E-ZPass
07.2022 - 11.2022
Production Associate
Hellofresh
01.2022 - 07.2022
Prime Now Associate
Amazon
01.2021 - 01.2022
High School Diploma -
East Side High School
Criminal Justice
Essex County College