Yanlee Maldonado Diaz
El Paso
Summary
Versatile leader with a strong background in operations management, supervision, and team development. U.S. Army service as Team Leader, Patrol Supervisor, and Operations Sergeant strengthened skills in training, logistics, and mission execution. Complemented by hands-on caregiving experience, bringing empathy, accountability, and adaptability to diverse professional roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Attendant
Holistic Care Home Health Agency
07.2025 - Current
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Maintained a clean and safe environment for patients through regular room cleaning and sanitization.
- Demonstrated respect for diverse populations served through cultural sensitivity when communicating with patients.
- Supported clients with mental support and physical activities to improve their quality of life and meet their needs.
- Provided compassionate one-on-one care to a patient with cerebral palsy and intellectual delays, ensuring safety, dignity, and quality of life.
- Assisted with activities of daily living (ADLs), including bathing, feeding, dressing, toileting, and mobility support.
- Supported therapy and developmental routines (physical, occupational, speech, and cognitive exercises) to encourage growth and independence.
- Monitored and documented changes in physical, emotional, and cognitive status, communicating observations to healthcare providers and family.
- Fostered social engagement and cognitive stimulation through structured activities and positive interaction.
Operations Sergeant
US Military, Branch Army
02.2024 - 07.2025
- Supervised a team of 21 operations staff, ensuring efficient and smooth daily operations.
- Developed and implemented standard operating procedures (SOPs) to improve operational efficiency.
- Trained and mentored new hires on company policies, procedures, and safety protocols.
- Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Led cross-functional teams in process improvement initiatives resulting in a 84% increase in productivity.
- Implemented a preventive maintenance program for equipment, reducing downtime by 60%.
- Conducted regular audits for 69 personnel to ensure compliance with regulatory requirements and internal quality standards.
- Created reports analyzing operational data such as production output, cycle times, and defect rates for management review.
- Implemented safety programs that resulted in zero workplace accidents over the past 2 years.
- Instituted employee recognition program that increased morale within the operations team.
- Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback.
- Maintained control and accountability of 60 sets of keys that had access to arms room, offices, trucks, equipment containers valued in excess of 1 million dollars.
- Ensured safety and accountability of all weapons by enforcing strict guidelines and supervising personnel.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Team Leader
US Military, Branch Army
01.2022 - 07.2025
- Set performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Directed and developed a small team of 3–5 personnel, providing coaching, training, and mentorship to strengthen performance.
- Managed daily tasks, schedules, and resources to meet organizational goals under strict deadlines.
- Ensured accountability, safety, and compliance for equipment and operations worth over $ 2 million.
- Delivered performance feedback and professional development guidance to improve individual and team growth.
- Coordinated logistics, problem-solved in high-pressure environments, and adapted plans to meet evolving mission requirements.
Patrol Supervisor
US Military, Branch Army
01.2022 - 02.2024
- Fostered positive public perception of the department through consistent professionalism, transparency, and respectful interactions with community members.
- Developed strong relationships with community stakeholders through regular outreach efforts and proactive engagement initiatives.
- Led a diverse team of patrol officers, fostering collaboration and professional growth.
- Implemented officer training programs focused on de-escalation techniques, improving conflict resolution success rates during patrols.
- Ensured patrols had proper equipment and paperwork to respond to emergencies.
- Assigned appropriate personnel to patrol watch to comply with the installation rules and regulations.
- Conduct guard mount classes before shift for patrols to be aware of how to respond to different emergency calls.
- Enforce procedures and policies established for the Department of Emergency Services. Work directly under civilian supervision.
- Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.
- Enhanced team communication with regular briefings, debriefings, and information sharing.
- Reviewed performance metrics regularly to identify areas in need of improvement or additional resources within the team.
- Utilized data-driven approaches to identify high-risk areas for targeted patrols, contributing to reduced crime rates in those locations.
- Create reports and submit casework for corrections and approval in every shift.
- Provide guidance and supervision for patrols to execute and complete all required paperwork for the investigation.
- Coordinate required training and ensure sections know their assigned duties for completing each training and mission.
- Plan and attend weekly meetings with leaders of each section and the command.
- Keep track of personnel and supplies needed for each training event and activity.
- Streamlined report filing process for quicker submission and review, resulting in improved decision-making capabilities.
- Reduced response times to incidents through effective resource allocation and proactive patrolling strategies.
- Promoted a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with other departments to address community concerns and improve overall public safety outcomes.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Education
Bachelor of Science - Science in Psychology
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Computer Networking (6 years)
- Experience working with students (3 years)
- DoD experience (6 years)
- Supervising Experience (4 years)
- Childcare (3 years)
- Working with people with disabilities (2 years)
- Working with people with developmental and intellectual disabilities (2 years)
- Mentoring (3 years)
- Compassionate care
- Emotional Support
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Direct patient care
- Team collaboration
- Adaptability and flexibility
- Active listening
- Verbal and written communication
- Safety awareness
- Conflict resolution
- Documentation
- Special needs care
- PPE usage
- Personnel management
- Records management
- Disability support
- Bilingual
- Patient mobility assistance
- Daily living activities assistance
Accomplishments
- Army Good Conduct Medal
- Noncommissioned Officer Professional Development (2)
- Army Achievement Medal
- National Defense Service Medal
- Overseas Ribbon
- Army Service Ribbon
- Korea National Defense
- Humanitarian Service Medal
- The Global War on Terrorism Service Medal
Certification
- Certificate of Individual Threat Awareness Course.
- Certificate of Lifesaver.
- Certificate of Training Launched Electrode Stun Device.
- Certificate of Fire Marshall
- Certificate of Contamination Oleoresin Capsicum.
- Certificate of Law Enforcement Course
- Secret Clearance January 2020 to January 2030
Languages
English - Fluent
Spanish - Fluent
Military Service
6 years.
Honorable Discharge.
Veteran.
Awards
Army Good Conduct Medal, Noncommissioned Officer Professional Development (2), Army Achievement Medal, National Defense Service Medal, Overseas Ribbon, Army Service Ribbon, Korea National Defense, Humanitarian Service Medal, The Global War on Terrorism Service Medal
Certifications
- Certificate of Individual Threat Awareness Course.
- Certificate of Training Launched Electrode Stun Device.
- Certificate of Fire Marshall
- Certificate of Contamination Oleoresin Capsicum.
- Certificate of Law Enforcement Course Secret Clearance
- Certificate of Basic Leader Course.
- Certificate of Advanced Leader Course.
Timeline
Patient Care Attendant
Holistic Care Home Health Agency
07.2025 - Current
Operations Sergeant
US Military, Branch Army
02.2024 - 07.2025
Team Leader
US Military, Branch Army
01.2022 - 07.2025
Patrol Supervisor
US Military, Branch Army
01.2022 - 02.2024
Bachelor of Science - Science in Psychology
Grand Canyon University
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