Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanisleidy Hector Pacheco

Hialeah,FL

Summary

Hardworking with excellent communication skills and a pleasant personality, can multi-task efficiently and adjust as per changing environment. Proficient in computer/ software, internet and e-mail tools, offering background coordinating and managing patient referral process. Gifted at obtaining required documentation, answering patient questions and communicating with insurance providers. Mastery of medical and insurance terminology and abbreviations.

Overview

9
9
years of professional experience

Work History

Case Manager

The Medical City
Hialeah, FL
04.2018 - Current
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Case Manager Coordinator

Blue Care Inc
Miami, FL
01.2017 - 02.2018
  • Conducted individual and group therapy sessions for outpatient clients.
  • Identified treatment goals based on individual diagnosis and history.
  • Recognized by management for providing exceptional customer service.
  • Defined strategies and created a plan to achieve ambitious operational objectives.

Medical Records Clerk

D&D
Hialeah, FL
07.2015 - 01.2017
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Copied insurance cards, documented details and verified coverage for upcoming procedures or appointments.
  • Handled correspondence, file management and other clerical work for office staff.

Education

High School Diploma -

IPUEC Ernesto Guevara
Cuba
06.2008

Associate of Science -

ISCAH
Cuba
07.2010

Register Behavior Technician -

ABA Of Miami, Inc
Hialeah, FL
01.2017

Skills

  • Organization
  • Team management
  • Microsoft Office
  • Data management
  • Attentiveness
  • Patience
  • Ability to ‘read’ customers
  • A calming presence
  • Ability to handle surprises
  • Persuasion skills
  • Tenacity
  • Closing ability
  • Empathy
  • Willingness to learn
  • Collaboration
  • Critical thinking
  • Problem resolution
  • Work ethic
  • Flexible
  • Customer service
  • Computer skills
  • Relationship building
  • Supervision
  • Planning

Timeline

Case Manager

The Medical City
04.2018 - Current

Case Manager Coordinator

Blue Care Inc
01.2017 - 02.2018

Medical Records Clerk

D&D
07.2015 - 01.2017

High School Diploma -

IPUEC Ernesto Guevara

Associate of Science -

ISCAH

Register Behavior Technician -

ABA Of Miami, Inc

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Yanisleidy Hector Pacheco