YANN PEREZ SOLIS
MIDDLEBURG,USA
Summary
Experienced OTR Truck Driver with a proven track record at Swift Transportation, specializing in federal compliance and timely product delivery. Strong background in customer service and problem resolution, enhancing client relationships and driving satisfaction. Committed to operational excellence through effective communication and service delivery. Currently pursuing skills in data analysis with a foundation in sales experience.
Overview
7
7
years of professional experience
Work History
OTR Truck Driver
Swift Transportation
Jacksonville, FL
09.2025 - Current
- Delivered customer products safely and efficiently, adhering to FMCSA and state regulations.
- Conducted thorough pre-trip inspections, ensuring vehicle safety and compliance with federal standards.
- Maintained accurate logs of driving hours, mileage, and fuel consumption to meet FMCSA requirements.
- Executed strategic route planning to minimize delivery times and reduce fuel expenses.
- Coordinated effectively with logistics teams for optimized pick-up and delivery schedules.
Contact Representative (Tax Law, Accounts, and TE/GE)
Internal Revenue Service
Jacksonville, FL
10.2023 - 09.2025
- Delivered comprehensive tax law guidance and account support to individual taxpayers and organizations.
- Resolved account issues by clarifying IRS procedures and ensuring compliance with regulations.
- Provided accurate information and collaborative assistance to customers and team members.
- Executed administrative tasks such as filing, data entry, and document preparation.
- Maintained precise documentation of customer interactions within a CRM database.
OTR Truck Driver
Swift Transportation
Jacksonville, FL
07.2022 - 09.2023
- Delivered customer products safely and timely, adhering to FMCSA and state regulations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Maintained precise logs tracking hours driven, mileage, and fuel consumption in line with FMCSA standards.
- Executed strategic route planning to decrease delivery times and minimize fuel usage.
- Collaborated with logistics teams to efficiently coordinate pick-up and delivery schedules.
OTR Truck Driver
Variant
Jacksonville, FL
05.2022 - 07.2022
- Executed timely delivery of customer products while ensuring compliance with FMCSA and state regulations.
- Conducted detailed pre-trip inspections to verify vehicle safety and compliance with federal standards.
- Maintained precise logs of hours driven, mileage, and fuel use to adhere to FMCSA requirements.
- Planned efficient routes to minimize delivery times and optimize fuel consumption.
- Collaborated with logistics teams to effectively coordinate pick-up and delivery schedules.
OTR Truck Driver
Schneider National
Jacksonville, FL
02.2022 - 05.2022
- Delivered customer products safely and timely in compliance with FMCSA and state regulations.
- Conducted thorough pre-trip inspections to ensure vehicle safety and regulatory compliance.
- Maintained accurate logs of hours driven, mileage, and fuel consumption for FMCSA adherence.
- Executed efficient route planning to minimize delivery times and optimize fuel efficiency.
- Collaborated with logistics teams to effectively coordinate pick-up and delivery schedules.
Retail Channel Associate
Oriental Bank of Puerto Rico
Hato Rey, PR
04.2021 - 12.2021
- Resolved online and retail banking issues for customers and executives.
- Managed fraud transactions and monitored resolutions for data breaches and security concerns.
- Performed data entry management to maintain accurate customer records and transaction logs.
- Tracked timelines and deliverables to facilitate effective project coordination.
- Addressed customer inquiries and promptly resolved service issues to enhance satisfaction.
- Collaborated with team members to boost workflow efficiency and service delivery.
Sales Representative
Pier 17 Puerto Rico
Guaynabo, PR
01.2021 - 04.2021
- Provided international air and maritime shipping quotes for products and merchandise.
- Conducted market research to identify new sales opportunities and potential clients.
- Presented product demonstrations to prospective clients, highlighting features and benefits.
- Collaborated with marketing teams to develop impactful promotional materials and campaigns.
- Managed client accounts to ensure satisfaction and build long-term relationships.
- Utilized CRM tools for tracking sales activities and monitoring client interactions.
Bank Representative
Banco Popular Puerto Rico
Manati, PR
02.2020 - 12.2020
- Executed cash and legal tender transactions with precision to meet customer needs.
- Reviewed complex acquisition package strategies as Subject Matter Expert (SME) to guide transactions.
- Conducted thorough evaluations of high-value actions to ensure compliance with federal and internal policies.
- Streamlined account opening processes by accurately collecting and verifying all necessary documentation.
- Delivered customized financial advice to clients, aligning products with individual financial objectives.
- Processed customer transactions with exceptional accuracy and attention to detail.
- Facilitated comprehensive reviews of transactions to uphold operational integrity.
- Advised on best practices for transaction management, enhancing overall effectiveness.
Full Time Teller
Caribe Federal Credit Union
San Juan , PR
03.2019 - 01.2020
- Ensured compliance and accuracy in processing customer deposits and withdrawals.
- Executed safe cash transactions, including deposits, withdrawals, and checks for clients.
- Conducted audits of cash drawers to identify discrepancies and implement corrections.
- Enhanced service delivery by collaborating with team members to streamline processes.
- Resolved account inquiries and issues promptly to provide exceptional customer service.
- Maintained detailed transaction records to support financial reporting accountability.
- Offered commercial products tailored to client needs, ensuring satisfaction.
Education
Bachelor’s - Business Administration in Marketing and Management
University of Puerto Rico at Arecibo
AreciboSkills
- Federal tax law knowledge
- IRS procedures
- Account resolution
- Customer service excellence
- Client relationship management
- Financial transactions
- Banking operations
- Compliance expertise
- Problem solving
- Critical thinking
- Decision making
- Team collaboration
- Training support
- Verbal communication skills
- Written communication skills
- Remote work management
- Organizational efficiency
Leadership Experience
Proven ability to lead by example in fast-paced, customer-focused environments. Skilled in supporting team development, providing training assistance, and fostering a collaborative work culture. Demonstrated success in managing multiple priorities, meeting deadlines, and maintaining ambitious standards of performance and service quality.
Communication Skills
Strong written and verbal communication skills with the ability to explain complex policies, procedures, and regulations clearly to diverse audiences. Experienced in providing customer guidance, resolving inquiries, and collaborating effectively with team members, management, and stakeholders to ensure accurate information delivery and customer satisfaction.
Timeline
OTR Truck Driver
Swift Transportation
09.2025 - Current
Contact Representative (Tax Law, Accounts, and TE/GE)
Internal Revenue Service
10.2023 - 09.2025
OTR Truck Driver
Swift Transportation
07.2022 - 09.2023
OTR Truck Driver
Variant
05.2022 - 07.2022
OTR Truck Driver
Schneider National
02.2022 - 05.2022
Retail Channel Associate
Oriental Bank of Puerto Rico
04.2021 - 12.2021
Sales Representative
Pier 17 Puerto Rico
01.2021 - 04.2021
Bank Representative
Banco Popular Puerto Rico
02.2020 - 12.2020
Full Time Teller
Caribe Federal Credit Union
03.2019 - 01.2020
Bachelor’s - Business Administration in Marketing and Management
University of Puerto Rico at Arecibo