Yanna Nixon

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Logged call information and solutions provided into internal database.
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Inbound chat care support associated with making new, modifying, cancelling reservations and or member account inquiries. Researching information, starting cases and reports.