Yannah Walker
Dallas,TX
Summary
Dynamic professional with a proven track record, enhancing customer satisfaction and streamlining operations. Excelled in client relationship management and leveraged advanced organizational skills. Achieved significant sales increases by mastering menu knowledge and service protocols. Known for exceptional customer service and problem-solving abilities, adept at using CRM software and Microsoft Excel.
Overview
8
8
years of professional experience
Work History
Server
Hooters
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Cashier Team Lead
Home Depot
02.2017 - 12.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Hobby Lobby
03.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
Bachelor of Science - Bachelor of Business Administration (B.B.A.)
Texas Women University
Denton, TX12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Client Relationship Management
- Marketing Campaign Execution
- Proposal Development & Analysis
- Social Media & Digital Marketing
- Communication & Presentation Skills
- Advanced Organizational Skills
- Problem-Solving & Critical Thinking
- Familiarity with Tools: CMS, Canva, SEMRush, CRM Software, Microsoft Excel
Accomplishments
- Successfully developed and executed client marketing campaigns, resulting in a 25% increase in audience engagement and a measurable boost in overall reach.
- Coordinated and supported the implementation of administrative and marketing processes for a cross-functional team, improving workflow efficiency by 15%.
- Conducted in-depth market research to inform marketing strategies, identifying key trends and audience preferences that shaped campaign direction.
Timeline
Server
Hooters
06.2020 - Current
Cashier
Hobby Lobby
03.2018 - 03.2019
Cashier Team Lead
Home Depot
02.2017 - 12.2017
Bachelor of Science - Bachelor of Business Administration (B.B.A.)
Texas Women University
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