Yann Cedric Mavitsi-Yeno
Austin,TX
Summary
An experienced IT Specialist with a robust background in technical support, system migrations, and team leadership. Proficient in a variety of operating systems and technologies, I consistently deliver high-quality solutions and drive operational efficiency. Known for mentoring junior staff and implementing effective training programs, I excel in both individual and collaborative project settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist II, SME, Training Technical Support Lead (English - French)
IBM
07.2020 - 05.2023
- Successfully led the migration of Linux systems and merged support into an 80-person team, facilitating seamless transitions from RHEL 7.x to 8.x, Windows 10 to 11, and macOS Monterey to Ventura with minimal downtime
- Developed and implemented a globally adopted training program for an 80-person team, significantly improving skill levels and performance
- Recognized as a Top Performer for exceptional performance and achievements.
IT Specialist I (English - French)
IBM
05.2018 - 07.2020
- Successfully led initiatives for integrating and managing macOS and Windows environments, enhancing operational efficiency
- Mentored junior IT staff, improving team competency and project delivery speed through innovative problem-solving techniques.
Technical Sales & Support, Bilingual (English - French)
N.C.S. Pearson
05.2016 - 05.2018
- Provided expert support for firewalls, content filters, and proxy servers, ensuring compatibility with Pearson's online testing platform
- Improved cybersecurity measures, minimizing data breach risks and enhancing data integrity.
Customer Support Representative - Bilingual (English - French)
N.C.S. Pearson
02.2014 - 05.2016
- Delivered technical customer service with in-depth knowledge of product features and operations, leading to high customer satisfaction rates.
Education
Computer Networking -
Kilgore College
12.2009
Skills
- Time Management
- Application support
- Troubleshooting and diagnostics
- Virtualization Technologies
- System Upgrades
- Communication
- Critical Thinking
- Analytics
- Problem Solving
- Project Management
Websites
Certification
Microsoft Certified: Azure Fundamentals, 1F5LA0-F53BB8
Accomplishments
- Top Performer Award, IBM, 07/2022
- Employee of the Month, N.C.S. Pearson, 04/2017
More About Me
Outside of work, I am passionate about riding motorcycles, staying active in the gym, and providing tech support for family and friends.
Languages
- English
- French
- Spanish
Hobbies and Interests
- Riding motorcycles
- Gym activities
- Soccer - Real Madrid
- CrunchyRoll Anime Lover with Demon Slayer current favorite
Timeline
IT Specialist II, SME, Training Technical Support Lead (English - French)
IBM
07.2020 - 05.2023
IT Specialist I (English - French)
IBM
05.2018 - 07.2020
Technical Sales & Support, Bilingual (English - French)
N.C.S. Pearson
05.2016 - 05.2018
Customer Support Representative - Bilingual (English - French)
N.C.S. Pearson
02.2014 - 05.2016
Computer Networking -
Kilgore College
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