Yannel Gonzalez
San Diego
Summary
Forward-thinking site lead with extensive knowledge of customer service. Known for success as a team player. Dedicated to efficient conflict resolution and excellent services. Detail-oriented with the ability to learn new concepts in a timely manner. Open minded in finding new ways to challenge myself and grow both professionally and personally.
Overview
11
11
years of professional experience
Work History
Bilingual Spanish Community Connector
2-1-1 San Diego
09.2022 - Current
- Actively listen to clients and perform in-depth screening/assessments to develop a strategy that identifies solutions to barriers to access conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients
- Connect individuals with available and relevant resources that identifies and accurately refer clients to appropriate community resources which may address the clients' needs
- Manages follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received
Overnight Residential Counselor
Evolve Treatment Centers
08.2022 - 01.2023
- Be awake, alert and active for entire duration of the night shift and document all shift activity in KIPU
- Checking on clients every 15 minutes and ensure clients are in bed all night and provide assistance if needed if a client is to wake up
- Walking through the facility and do a maintenance check and help maintain cleanliness of facility; assist with inventory check and notify facility manager of anything that may need attention
- Address behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills and resolve conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Site Lead
Covid Clinic Aka Rume Health
08.2021 - 09.2022
- Daily customer service to walk in and appointment patient's and/or Mobile Clinic testing; Answering to patients with questions/concerns about COVID19 testing and procedures
- Check in patients with WordPress and/or Mobile WordPress coming on site to get tested and/or vaccinated
- Prepping test materials, processing tests as well as inputting rapid test results; resending results using CC Admin; Slack Access; and CLIA
- Keeping site clean/tidy; Inventory once a week or every other day for all equipment tests. Complying with OSHA regulations to all safety policies and procedures in work area, including use of protective equipment (PPE)
- Ensuring smooth delivery of daily operations of staff and site; Maximizing staff's productivity within a specified timeframe;
- Develop work schedules for team members to maximize shift coverage and resolve issues among team members to keep employees on task
Closing Expert Lead
Target Store #3319
09.2019 - 03.2020
- Started as a General Merchandise team member and was trained as a closing expert
- Reporting quickly to guests concerns and making sure their satisfaction is guaranteed
- Assisting with merchandising; layout; labeling products; creating batches for 1 for 1’s; and inventory of the store
- Assisting team members when necessary in handling cash registers, checking prices and closing registers at the end of day
- Proven ability to learn quickly and adapt to new situations.
Records Clerk
Vanguard Legal Solutions
09.2018 - 02.2020
- Analytical research for facility and physician locations
- Daily customer service to follow up with requests and make sure to have them ready in timely manner
- Ability to handle variety of customer service and resolve medical chart issues with expediency
- Conduct medical records and review all documents to ensure information was accurate and requested information were fully followed
- Assisted with typing, data entry, and answering incoming calls as required.
File Clerk / Receptionist
Law Offices Of Keith J. Stone
10.2013 - 09.2018
- Opening/closing the firm (checking for incoming faxes, setting up for next day appointments, greeting incoming clients, printers stocked, supplies ordered and voicemails checked along with emails for the day).
- Answering high multi-line phone calls, scheduling and canceling future appointments along with maintained in-depth understanding of new intake information, providing knowledgeable responses to diverse questions; adhered to company scripts to consistently achieve call-time and quality standards.
- Constant correspondence update with review of medical records, insurance (medical and vehicle policies), billing amounts with itemized payments, and indexing litigation documents.
Education
EMT Certification - Emergency Medical Technician
Southwestern College
Otay Mesa, CA05.2022
Certified - Business Communications 1
Educational Cultural Complex
San Diego, CA12.2016
Spanish
Cuyamaca College
El Cajon, CA12.2015
Diploma -
Helix High School
La Mesa, CA06.2013
Skills
- First Aid and CPR (AHA) certified
- Sexual Harassment certified
- Water Safety certified
- Mandated Reporter
- QPR (Question, Persuade & Refer) Certified
Timeline
Bilingual Spanish Community Connector
2-1-1 San Diego
09.2022 - Current
Overnight Residential Counselor
Evolve Treatment Centers
08.2022 - 01.2023
Site Lead
Covid Clinic Aka Rume Health
08.2021 - 09.2022
Closing Expert Lead
Target Store #3319
09.2019 - 03.2020
Records Clerk
Vanguard Legal Solutions
09.2018 - 02.2020
File Clerk / Receptionist
Law Offices Of Keith J. Stone
10.2013 - 09.2018
EMT Certification - Emergency Medical Technician
Southwestern College
Certified - Business Communications 1
Educational Cultural Complex
Spanish
Cuyamaca College
Diploma -
Helix High School
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