Yannell Matson
Danbury,CT
Summary
Experienced Office Management with 12 years of experience optimizing productivity, Very efficient and capable of delivering service quality across various environments. Highly dependable, ethical and reliable team player. Bilingual with a Spanish background.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Smile Savers Orthodontics
11.2018 - Current
- Enhanced training for businesses with 12+ employees, redirecting initiatives to empower employees and improve performance
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line management positions
- Improved revenue and maintained consistency
- Improved office operations by automating client correspondence, record tracking and data communications
- Met challenging quotas for productivity and accuracy of work increasing sales by 42%
Treatment Coordinator
iSmile Orthodontics
06.2011 - Current
- Improved business financial accuracy by evaluating and optimizing controls and reporting systems
- Optimized customer service strategies, delivering information about the product with knowledge
- Maximized starts and maintained consistency and created long term goals
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line management positions
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Social Media Marketing and referring offices
- Billing coding, sending Pre-d to insurances private/ state insurances
Front Desk Receptionist
J&Y Associates
01.2017 - 07.2020
- Answering phones
- Scheduling appointments accordingly
- Multi tasking in a busy environment
- Translated when needed; Bilingual in Spanish
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Kept office appearance and front desk clean and orderly
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
- Delivered exceptional customer service, provided information, and independently resolved issues
Education
Bachelor of Science - Legal Studies
Mercy College
Dobbs Ferry, NY06.2011
High School Diploma -
Brewster High School
Brewster, NY06.2007
Skills
- Customer service management
- Time management
- Sales channel development
- Scheduling
- Multitasking
- Billing support
- Appointment scheduling
- Billing reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Smile Savers Orthodontics
11.2018 - Current
Front Desk Receptionist
J&Y Associates
01.2017 - 07.2020
Treatment Coordinator
iSmile Orthodontics
06.2011 - Current
High School Diploma -
Brewster High School
Bachelor of Science - Legal Studies
Mercy College
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