Yannet Flores
Sanger
Summary
Committed and hardworking retail clerk with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Seasonal Part Time Retail Clerk
City of Gainesville
03.2024 - Current
- Answered questions about giftshop and Zoo policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the ticket window and cash register.
- Helped customers complete purchases, locate items, and made reservations for animal encounters.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
- Boosted store's appearance through consistent maintenance of merchandise displays, ensuring visual appeal for prospective buyers.
- Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Actively participated in-store meetings, offering suggestions for improvements based on customer feedback and personal observations.
- Used POS system to process sales, online orders, and gift card activations.
- Answered incoming calls and emails to resolve customer questions and concerns.
- Managed efficient cash register operations.
- Prepared weekly and monthly reports.
Order Puller
Readerlink Distribution Services LLC
10.2021 - 12.2023
- Streamlined order pulling by implementing efficient organizational systems and prioritizing tasks.
- Enhanced warehouse productivity by accurately locating items, updating inventory records and consolidating orders.
- Collaborated with shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Picked and packed order items.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Succeeded in metting daily order pulling targets consistently, contributing significantly to overall efficiency of warehouse operations.
- Utilized pallet jacks to transport orders and prepare for shipment delivery.
- Assisted in training new employees on order procedures, contributing to more efficient workforce.
Cashier and Stocker
WinCo Foods
09.2020 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store polices and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Demonstrated flexibility in adapting to different store sections as needed, supporting cohesive stocking team environment across departments.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to organized sales floor for next day's business.
Order Puller
Readerlink Distribution Services LLC
08.2018 - 05.2020
- Streamlined order pulling by implementing efficient organizational systems and prioritizing tasks.
- Enhanced warehouse productivity by accurately locating items, updating inventory records and consolidating orders.
- Collaborated with shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Picked and packed order items.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Succeeded in metting daily order pulling targets consistently, contributing significantly to overall efficiency of warehouse operations.
- Utilized pallet jacks to transport orders and prepare for shipment delivery.
- Assisted in training new employees on order procedures, contributing to more efficient workforce.
Education
General Studies -
NCTC
Corinth, TX01.2018
Graduated -
John H. Guyer High School
Denton, TX01.2018
Skills
- Pallet Jack Operation
- Order Picking
- Warehouse Operations
- Customer Service
- Merchandise Stocking
- Product Displays
- ID Verification
- POS Systems
- Customer Assistance
- Cash Handling
- Product Inspection
- Cash Register Operation
- Liquor Law Compliance
- Retail Operations
References
Jackie Collins- HR Manager
(940) 595-3930
Brittany Fischer- Director of Operations
(940) 380-8200 x3884
Shelly Harrison- HR Manager
(940) 465-8899
Timeline
Seasonal Part Time Retail Clerk
City of Gainesville
03.2024 - Current
Order Puller
Readerlink Distribution Services LLC
10.2021 - 12.2023
Cashier and Stocker
WinCo Foods
09.2020 - 10.2021
Order Puller
Readerlink Distribution Services LLC
08.2018 - 05.2020
General Studies -
NCTC
Graduated -
John H. Guyer High School
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