Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yannet Longoria

Palacios

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

9
9
years of professional experience

Work History

Medical Assistant/Front Desk Receptionist

Palacios Medical Clinic
10.2021 - Current
  • Assisted healthcare providers with patient examinations and procedures to ensure quality care delivery.
  • Maintained accurate patient records using electronic health record systems for improved data integrity.
  • Coordinated patient scheduling and follow-up appointments, enhancing clinic efficiency and patient flow.
  • Administered medications and vaccinations under physician supervision, ensuring compliance with safety protocols.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Managed patient check-in and check-out processes to enhance overall efficiency.
  • Coordinated appointment scheduling using electronic health record (EHR) systems.
  • Maintained accurate patient records to ensure compliance with healthcare regulations.
  • Assisted patients with insurance inquiries, improving overall satisfaction and communication.
  • Fostered positive relationships with patients, enhancing their experience within the practice.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.

Telephone Operator/Appointment Scheduler

Port Lavaca Clinic
05.2021 - 09.2021
  • Operated multi-line telephone systems to manage incoming calls efficiently.
  • Provided exceptional customer service by addressing patient inquiries and concerns promptly.
  • Coordinated communication between medical staff and patients to ensure accurate information flow.
  • Assisted in scheduling appointments, optimizing clinic operations for better patient management.
  • Maintained accurate records of calls and messages for effective follow-up and documentation.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.

Sales Representative

Ez Max Loans
03.2020 - 04.2021
  • Developed and maintained strong client relationships to drive loan sales and customer satisfaction.
  • Conducted thorough needs assessments to identify suitable loan products for clients.
  • Collaborated with internal teams to streamline loan application processes for enhanced efficiency.
  • Educated clients on financial options, ensuring clarity in product features and benefits.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Teller

IBC Bank
02.2019 - 03.2020
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
  • Managed cash drawer operations, maintaining balance and reducing discrepancies through diligent oversight.
  • Trained new tellers on operational procedures, promoting adherence to best practices and enhancing team performance.
  • Prepared detailed reports on daily transactions and discrepancies for management review, supporting informed decision-making.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Sales Representative

Texas Car Title And Payday Loan Services
10.2016 - 11.2017
  • Trained new sales representatives on best practices and company policies to enhance team performance.
  • Analyzed market trends to identify opportunities for expanding service offerings and improving competitiveness.
  • Led initiatives to improve customer feedback systems, resulting in higher satisfaction ratings.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Education

Health Information Technology

Wharton County Junior College
Wharton, TX

Certificate - Medical Assistant

Victoria College
Victoria, TX
01-2016

Palacios High School
Palacios, TX
01-2008

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Vital sign monitoring
  • Clinical documentation
  • Electronic health records
  • Electronic medical records
  • Immunization administration
  • Laboratory specimen collection
  • Appointment setting
  • Insurance verification
  • Trustworthy companion
  • Payment collection

Timeline

Medical Assistant/Front Desk Receptionist

Palacios Medical Clinic
10.2021 - Current

Telephone Operator/Appointment Scheduler

Port Lavaca Clinic
05.2021 - 09.2021

Sales Representative

Ez Max Loans
03.2020 - 04.2021

Teller

IBC Bank
02.2019 - 03.2020

Sales Representative

Texas Car Title And Payday Loan Services
10.2016 - 11.2017

Health Information Technology

Wharton County Junior College

Certificate - Medical Assistant

Victoria College

Palacios High School