Yannet Longoria
Palacios
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Front Desk Receptionist
Palacios Medical Clinic
Palacios, TX
10.2021 - Current
- Assisted healthcare providers with patient examinations and procedures to ensure quality care delivery.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic efficiency and patient flow.
- Administered medications and vaccinations under physician supervision, ensuring compliance with safety protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed patient check-in and check-out processes to enhance overall efficiency.
- Coordinated appointment scheduling using electronic health record (EHR) systems.
- Maintained accurate patient records to ensure compliance with healthcare regulations.
- Assisted patients with insurance inquiries, improving overall satisfaction and communication.
- Fostered positive relationships with patients, enhancing their experience within the practice.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Telephone Operator/Appointment Scheduler
Port Lavaca Clinic
Port Lavaca, Texas
05.2021 - 09.2021
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinated communication between medical staff and patients to ensure accurate information flow.
- Assisted in scheduling appointments, optimizing clinic operations for better patient management.
- Maintained accurate records of calls and messages for effective follow-up and documentation.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Sales Representative
Ez Max Loans
Port Lavaca, Texas
03.2020 - 04.2021
- Developed and maintained strong client relationships to drive loan sales and customer satisfaction.
- Conducted thorough needs assessments to identify suitable loan products for clients.
- Collaborated with internal teams to streamline loan application processes for enhanced efficiency.
- Educated clients on financial options, ensuring clarity in product features and benefits.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Teller
IBC Bank
Port Lavaca, Texas
02.2019 - 03.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Managed cash drawer operations, maintaining balance and reducing discrepancies through diligent oversight.
- Trained new tellers on operational procedures, promoting adherence to best practices and enhancing team performance.
- Prepared detailed reports on daily transactions and discrepancies for management review, supporting informed decision-making.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Sales Representative
Texas Car Title And Payday Loan Services
Bay City, TX
10.2016 - 11.2017
- Trained new sales representatives on best practices and company policies to enhance team performance.
- Analyzed market trends to identify opportunities for expanding service offerings and improving competitiveness.
- Led initiatives to improve customer feedback systems, resulting in higher satisfaction ratings.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Health Information Technology
Wharton County Junior College
Wharton, TXCertificate - Medical Assistant
Victoria College
Victoria, TX01-2016
Palacios High School
Palacios, TX01-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Vital sign monitoring
- Clinical documentation
- Electronic health records
- Electronic medical records
- Immunization administration
- Laboratory specimen collection
- Appointment setting
- Insurance verification
- Trustworthy companion
- Payment collection
Timeline
Medical Assistant/Front Desk Receptionist
Palacios Medical Clinic
10.2021 - Current
Telephone Operator/Appointment Scheduler
Port Lavaca Clinic
05.2021 - 09.2021
Sales Representative
Ez Max Loans
03.2020 - 04.2021
Teller
IBC Bank
02.2019 - 03.2020
Sales Representative
Texas Car Title And Payday Loan Services
10.2016 - 11.2017
Health Information Technology
Wharton County Junior College
Certificate - Medical Assistant
Victoria College
Palacios High School