Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Front Desk Receptionist
Palacios Medical Clinic
10.2021 - Current
Assisted healthcare providers with patient examinations and procedures to ensure quality care delivery.
Maintained accurate patient records using electronic health record systems for improved data integrity.
Coordinated patient scheduling and follow-up appointments, enhancing clinic efficiency and patient flow.
Administered medications and vaccinations under physician supervision, ensuring compliance with safety protocols.
Obtained client medical history, medication information, symptoms, and allergies.
Managed patient check-in and check-out processes to enhance overall efficiency.
Coordinated appointment scheduling using electronic health record (EHR) systems.
Maintained accurate patient records to ensure compliance with healthcare regulations.
Assisted patients with insurance inquiries, improving overall satisfaction and communication.
Fostered positive relationships with patients, enhancing their experience within the practice.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Managed multi-line phone system and pleasantly greeted patients.
Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Telephone Operator/Appointment Scheduler
Port Lavaca Clinic
05.2021 - 09.2021
Operated multi-line telephone systems to manage incoming calls efficiently.
Provided exceptional customer service by addressing patient inquiries and concerns promptly.
Coordinated communication between medical staff and patients to ensure accurate information flow.
Assisted in scheduling appointments, optimizing clinic operations for better patient management.
Maintained accurate records of calls and messages for effective follow-up and documentation.
Maintained accurate records of calls placed and received.
Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Sales Representative
Ez Max Loans
03.2020 - 04.2021
Developed and maintained strong client relationships to drive loan sales and customer satisfaction.
Conducted thorough needs assessments to identify suitable loan products for clients.
Collaborated with internal teams to streamline loan application processes for enhanced efficiency.
Educated clients on financial options, ensuring clarity in product features and benefits.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Teller
IBC Bank
02.2019 - 03.2020
Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
Managed cash drawer operations, maintaining balance and reducing discrepancies through diligent oversight.
Trained new tellers on operational procedures, promoting adherence to best practices and enhancing team performance.
Prepared detailed reports on daily transactions and discrepancies for management review, supporting informed decision-making.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic