Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager
YANNET OROPESA RODRIGUEZ

YANNET OROPESA RODRIGUEZ

Tampa,FL

Summary

Cleaning Manager with experience cleaning commercial spaces and managing team of 25 cleaners. Oversees cleaning of 12 buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.25 Cleaning Manager with experience cleaning commercial spaces and managing team of 25 cleaners. Oversees cleaning of 12 buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Dedicated FOOD AND HEALTH professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Cleaning Manager

MEGA SERVICES SOLUCION
03.2019 - 08.2023
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Coordinated, directed and monitored cleaning staff in auto scrub and side by side duties by use of manual and electrically powered tools and equipment.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies
  • Completed schedules, shift reports, and other business documentation
  • Evaluated employee performance and developed improvement plans
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Increased employee performance through effective supervision and training
  • Placed orders for housekeeping supplies and guest toiletries
  • Adhered to safety protocols by enforcing proper equipment usage
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
  • Disposed of trash and recyclables each day to avoid waste buildup

Subcontractor

Citywide Service Solutions
03.2008 - 06.2023
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with general contractor on completion of punch list tasks.
  • Worked closely with homeowners to ascertain specifics of project.
  • Tracked attendance and submitted work logs every day.
  • Coordinated final walk-throughs of job site before signing off on completion.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Supervised additional subcontractors and craftsmen.
  • Managed on-site property inspections and worked to resolve issues.
  • Monitored OSHA compliance standards at job site.
  • Worked closely with general contractor on completion of punch list tasks
  • Tracked attendance and submitted work logs every day
  • Coordinated final walk-throughs of job site before signing off on completion
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Evaluated customer needs and feedback to drive product and service improvements
  • Frequently inspected production area to verify proper equipment operation
  • Conducted regular reviews of operations and identified areas for improvement
  • Educated staff on organizational mission and goals to help employees achieve success
  • Managed on-site property inspections and worked to resolve issues
  • Monitored OSHA compliance standards at job site
  • Developed project site schedule to share with site manager
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Delivered high level of service to all customers and effectively resolved issues
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Met with union representatives and resolved union personnel issues
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Developed effective improvement plans in alignment with goals and specifications

CNA Supervisor

Abigail Nursing Home
05.2006 - 06.2020
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Communicated with patients, ensuring that medical information was kept private
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures
  • Collaborated with store manager to maintain daily operations
  • Successfully negotiated client contract renewals to create increased revenue

Assistant Manager

Burguer King
09.2004 - 05.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Created employee schedules to align coverage with forecasted demands
  • Developed strategy to increase sales and drive profits
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Defined clear targets and objectives and communicated to other team members
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Reviewed sales and gross profit report to assess company efficiency

Education

CNA DIPLOMA - CNA

AGUILAS SCHOOL
Tampa, FL
05.2006

PHLEBOTOMY - Phlebotomy

Jefferson Adult/Community Center
Tampa, FL
04.2005

Associate of Science - Cell Biology And Anatomy

UNAM
MEXICO CITY
07.2001

High School Diploma -

ANTONIO GUITERRAS HOLMES
HAVANA CITY, CUBA
07.1996

Skills

  • Stocking Bathrooms
  • Employee Performance Reviews
  • Equipment Effectiveness
  • Commercial Cleaning
  • Mopping and Buffing Floors
  • Invoice Processing
  • Guest Relations
  • Staff Training
  • Scheduling Flexibility
  • Dusting Furniture
  • Employee Evaluation
  • Employee Discipline
  • Cash Register Operations
  • Profit and Loss Control
  • Staff Management
  • Inventory Control
  • Customer Retention
  • Sales Techniques
  • Food Safety and Sanitation
  • Customer Relationship Management
  • Waste Management and Reduction
  • Business Growth Initiatives
  • Desktops, Laptops and Mobile Devices
  • Restocking Processes
  • Nursing Standards
  • Nursing Assistance
  • Clinical Staff Management
  • Hazard Elimination
  • Utilization Management
  • Nursing Assessment
  • Healthy Meal Preparation
  • HIPAA Guidelines
  • Problem Identification
  • Patient Care Assessment
  • Diagnostic Services Monitoring
  • Company Quality Standards
  • Cleaning and Store Maintenance
  • Safe Waste Disposal Techniques
  • Buffing and Waxing
  • Interior and Exterior Cleaning
  • Recycling Management
  • Equipment Replacement
  • Inventory Restocking
  • Conflict Alleviation
  • Cleanliness Standards
  • Preventive Maintenance
  • Hazardous Material Handling
  • Garbage Disposal
  • MSDS Documentation
  • Providing Feedback
  • Routine Maintenance
  • Guest Satisfaction
  • Floor Maintenance
  • Facility Security
  • Rug Steaming and Cleaning
  • Residential and Commercial Maintenance
  • Minor Repairs
  • Sanitation Practices
  • Chemical Handling Safety
  • Restroom Upkeep
  • Debris Collection
  • Cleaning Equipment Operations
  • Kitchen Cleaning
  • Exceptional Time Management
  • OSHA Regulations
  • Maintenance Repairs
  • Complex Problem-Solving
  • Disinfection Practices
  • Polish Furniture
  • Routine Inspections
  • Dust Management
  • Vacuuming and Dusting
  • Trash Pickup
  • Health and Safety Compliance
  • Transportation Solutions
  • Workplace Safety
  • Interior Window Washing
  • Green Cleaning Methods
  • Customer Service
  • Surface Polishing
  • Bloodborne Pathogen Knowledge
  • Washing Windows
  • Supply Replenishment
  • Safety Practices
  • New Employee Training
  • Stain Removal
  • Carbon Monoxide Detectors
  • Communication and Interpersonal Skills
  • Sanitization Techniques
  • Remove Trash
  • Standard Operating Procedures Proficient
  • Patient Admission
  • Chemical Mixing
  • Clean Floors
  • Special Requests
  • Sealant Application
  • Biohazard Disposal
  • Daily Workflows
  • Hand and Power Tool Operation
  • Adaptable and Flexible
  • Hazardous Waste and Disposal
  • Team Building
  • Employee evaluations
  • Ordering cleaning supplies
  • Performance improvements
  • Vacuuming and sweeping
  • Payroll understanding
  • Cleaning and sanitation

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cleaning Manager

MEGA SERVICES SOLUCION
03.2019 - 08.2023

Subcontractor

Citywide Service Solutions
03.2008 - 06.2023

CNA Supervisor

Abigail Nursing Home
05.2006 - 06.2020

Assistant Manager

Burguer King
09.2004 - 05.2006

CNA DIPLOMA - CNA

AGUILAS SCHOOL

PHLEBOTOMY - Phlebotomy

Jefferson Adult/Community Center

Associate of Science - Cell Biology And Anatomy

UNAM

High School Diploma -

ANTONIO GUITERRAS HOLMES
YANNET OROPESA RODRIGUEZ