Summary
Overview
Work History
Education
Skills
Timeline
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YANNETTY VITORTE

Miami,FL

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Overview

5
5
years of professional experience

Work History

Front Office Assistant

Days Inn Hotel
01.2022 - 06.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

FRONT DESK

Gale Hotel
02.2019 - 03.2022
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

Education

GED -

Miami Dade College
Miami, FL

Skills

  • Listening Skills
  • Problem-solving skills
  • Time Management
  • Data Entry
  • Reception duties
  • Appointment Setting
  • Hospitality services

Timeline

Front Office Assistant

Days Inn Hotel
01.2022 - 06.2024

FRONT DESK

Gale Hotel
02.2019 - 03.2022

GED -

Miami Dade College

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YANNETTY VITORTE