Yanni Alagno
Minneapolis,MN
Summary
Senior Administrative Assistant with 8 years in administrative work related to general management of the department. Analytical, multitasker, problem solver, with excellent written and oral communication skills. Committed to providing high-quality managerial support. Experience working with federal, state, and local government. Fluent in English and native French speaker.
EXPERIENCE
• Eight years of high proficiency in Microsoft Office Suites such as Excel, Word, PowerPoint
• Eight years of maintaining organization to keep project on track, finding information quickly and meeting deadlines
• Five years of strong analytical, organizational and project Management skills with high attention to details
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Analyst III
Wells Fargo
Saint Louis Park
12.2019 - 12.2019
- Monitored and interpreted specific metric surrounding cases and modify each case accordingly
- Analyzed each case and determine if the case should be routed to a specific channel or be closed
- Performed research pertaining to customer’s account using Dippr, and Onestop
Closing Administrative Assistant
Bell Bank
Saint Louis
06.2019 - 12.2019
- Provided support to all closers during pre-closing and post-closing
- Efficiently uploaded UCDs, Purchase Agreement, and request Title Orders
- Diligently facilitated closing for conventional and FHA loans
Private Tutor French & Business Administration
Self-employed
10.2018 - 06.2019
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Maintained detailed files and created charts tracking students learning progress.
Information Technology Administrative Assistant
Saint Mary’s College of California
09.2017 - 05.2018
- Developed data displaying departmental curriculum
- Gathered quantitative data to understand students’ engagement
- Scheduled, coordinated, and led departmental meetings
- Performed multifaceted general office support: filing, faxing, printing, and answering phone calls
International Trade Administrative Assistant
Small Business Administration, SBA
Washington, DC
02.2017 - 05.2017
- Identified performance data and interpreted data trends in the STEP annual report for FY 2015 awardees to congress
- Collected and analyzed 2012-2014 Fiscal report findings to develop relational data models
- Prepared and drafted the Fiscal Year 2015 report for Congress summarizing how grant funds were allocated for the enhancement of small businesses in the U.S And internationally
Executive Administrative Assistant,
Alameda Point Collaborative, Minnesota State Capitol
Alameda, Saint Paul, CA, MN
09.2015 - 05.2016
- Updated and maintained the Career Center calendar of events and community bulletin board
- Organized and managed the ‘better tomorrow’ initiative and trained the homeless residents during different workshops
- Assisted disenfranchised community members on computer skills, formatting letters and resumes
- Prepared presentations, materials and documentation for executives use in meetings and engagements.
Legal Administrative Data Analyst
Minnesota State Capitol,
05.2015 - 09.2015
- Provided statistical and budget reports on City-specific data for funds allocated towards education K-12
- Updated organizational systems and subsystems to improve and streamline data collection.
Assistant Manager CUTCO Sales
Vector Marketing
Saint Paul, MN
02.2013 - 08.2014
- Sold $20,000 worth of Cutco Knives door to door, promoted from sales representatives to Assistant Manager
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
B.A. - Economics, Business Administration, Sociology
Saint Mary’s College of California Moraga
Moraga 08.2014 - 05.2018
Queen Mary University of London
American University
Washington DCSkills
Technical: French (native speaker) MS Office Suite, Organization, Prioritization, multitasking, Zoom, Dippr, and Onestop
Soft: Ability to understand cultural differences and the impact of racism on service effectiveness and relationship with customers, staff, and partners
Ability to be discreet in handling sensitive and confidential information
Ability to exceed performance objective and to succeed in a fast paced environment
Ability to think ahead, work independently and within group
Timeline
Quality Assurance Analyst III
Wells Fargo
12.2019 - 12.2019
Closing Administrative Assistant
Bell Bank
06.2019 - 12.2019
Private Tutor French & Business Administration
Self-employed
10.2018 - 06.2019
Information Technology Administrative Assistant
Saint Mary’s College of California
09.2017 - 05.2018
International Trade Administrative Assistant
Small Business Administration, SBA
02.2017 - 05.2017
Executive Administrative Assistant,
Alameda Point Collaborative, Minnesota State Capitol
09.2015 - 05.2016
Legal Administrative Data Analyst
Minnesota State Capitol,
05.2015 - 09.2015
B.A. - Economics, Business Administration, Sociology
Saint Mary’s College of California Moraga
08.2014 - 05.2018
Assistant Manager CUTCO Sales
Vector Marketing
02.2013 - 08.2014
Queen Mary University of London
American University