Yanni Wong

Responsibilities:

• Prepared and dismantled event spaces per client specifications, ensuring seamless execution and coordination with vendors.
• Assisted with food preparation, plating, and service, while upholding strict hygiene and safety standards.
• Delivered exceptional guest service, promptly addressing inquiries, and resolving issues professionally.
• Managed inventory, restocked supplies, and adapted to fast-paced environments with attention to detail, and a client-focused approach.
• Successfully executed events of all sizes, from independently managing small gatherings to collaborating with teams of up to 20 for large-scale functions.

Key Achievement:

• Delivered over 30+ successful events.

Responsibilities:

• Supervised daily operations, ensuring efficient service, maintaining inventory, and managing staff to meet company standards.
• Trained and mentored new employees, fostering a positive work environment and ensuring adherence to company policies and customer service expectations.
• Managed cash handling and sales transactions, maintaining accurate records and ensuring proper cash flow throughout shifts.
• Collaborated with management to develop and implement strategies for increasing sales, improving customer satisfaction, and enhancing operational efficiency.
• Handled customer complaints and feedback, ensuring prompt resolution and a high level of satisfaction.

Achievements:

• Started as a cashier.
• Increased sales by developing the shop’s social media presence, and collaborating with neighboring vendors to create monthly specials and neighborhood events.
• Trained and worked with over 25 staff members, ensuring consistent performance and adherence to company standards.
• Developed lasting relationships with customers, resulting in a strong base of regulars who frequented the shop.

Responsibilities:

• Delivered friendly service, took orders, and served food to create a positive experience for guests.
• Worked with kitchen and front-of-house teams to ensure that orders were fulfilled accurately and on time.
• Kept the dining area clean, restocked supplies, and followed food safety guidelines.
• Processed payments, handled cash and credit transactions, and addressed customer concerns as needed.

Achievements:

• Offered promotion to Shift Lead due to strong performance and leadership skills.
• Consistently earned significantly higher tips during my shifts, reflecting excellent customer service and rapport-building skills.