Yanni Zheng
Baffulo Grove,IL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Social media Operation with 7 years of experience creating, implementing, and optimizing social media strategy for companies and brands. Adept at managing media campaigns, analyzing data, and optimizing performance to drive engagement and brand awareness. Seeking to leverage expertise in media management to contribute effectively to a forward-thinking organization.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities.
Overview
14
14
years of professional experience
Work History
Administrative Coordinator
Air China
11.2018 - 08.2021
- Trained team members on airport customer service and corporate culture efforts.
- Proven ability to learn quickly and adapt to new situations.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared high-quality presentations that effectively conveyed complex information in an easily digestible format for stakeholders.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Gained strong leadership skills by managing projects from start to finish.
Social Media Manager
Air China
09.2017 - 08.2021
- Oversaw the planning, negotiation, and buying of media across traditional and digital channels including online display, social media, and PPC.
EAP Counselor
Air China
08.2017 - 08.2021
- Organized outreach events aimed at raising awareness about mental health issues in the workplace, encouraging early intervention and prevention measures among staff members.
- Improved employee job satisfaction by facilitating conflict resolution workshops and mediation services.
- Contributed to a positive workplace culture by promoting diversity, inclusion, and empathy throughout all EAP activities.
- Assisted with writing job postings and job descriptions for boards.
Customer service agent
Air China
01.2008 - 09.2017
- Assisted passengers with flight check-in, and boarding procedures in a courteous and efficient manner.
Education
M.S. - Data Analysis
Northern Arizona University
Flagstaff, AZ08.2022
Skills
Instagram
Twitter
Facebook
Douyin
Xiaohongshu
YouTube
TikTok
Account management
Assembly
Budgeting
Canva
Content creation
Copywriting
CRM software
Customer support
Digital marketing
DocuSign
Editing
Filing
Front desk
Journalism
Marketing
Merchandising
Outdoor work
Project coordination
Project management
Proofreading
Proposal writing
Quality control
Recruiting
Relationship management
Sales
SharePoint
Social listening
Social media management
Supervising experience
Travel planning
Google Docs
Google Sheets
Creative writing
Data management
ERP systems
Hotel experience
Proofreading
Social media marketing
Windows
Budget Management
Meeting planning
Team Collaboration
Business Administration
File Organization
Attention to Detail
Event Planning
Documentation and Recordkeeping
Report Writing
Policy Development
Multitasking and Organization
Goal Setting
Employee Development
Staff Development and Training
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Administrative Coordinator
Air China
11.2018 - 08.2021
Social Media Manager
Air China
09.2017 - 08.2021
EAP Counselor
Air China
08.2017 - 08.2021
Customer service agent
Air China
01.2008 - 09.2017
M.S. - Data Analysis
Northern Arizona University
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