Yannian Valentin
Springfield,MA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Bridge of Change
01.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Reminder calls for patients appointments everyday.
- Schedule appointments for follow up.
Front Desk Receptionist
B Resort And Spa
08.2018 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Cadest School
Kissimmee, FL10.2017
Skills
- Documentation
- Organizational Skills
- Medical terminology understanding
- Multidisciplinary team collaboration
- Insurance Practices
- Organizational standards
- HIPAA Guidelines
- Health Information Systems
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Appointment Scheduling
- Office Organization
- Front Office Management
- Filing
- Work Prioritization
- Administrative Support
- Skilled in [Software]
- Mail handling
- Call forwarding
Certification
- Certification on completing 240 hours of Nail Technician Program.
- Licensed to do Manicures and Pedicures.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Care Coordinator
Bridge of Change
01.2022 - Current
Front Desk Receptionist
B Resort And Spa
08.2018 - 11.2020
High School Diploma -
Cadest School
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