Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yannick Mukandila

Phoenix,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

BHT House Manager

Daniel Home Services
12.2022 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every Timeframe to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Facilitated on-site activities, support groups and outings for clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Taught clients how to complete basic household chores and prepare food.
  • Assisted and counseled Number patients daily.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.

BTH House Manager

Arizona For Family And Betterment
10.2021 - 11.2022
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Coordinated holiday parties, cocktail parties and small gatherings for household.
  • Maintained positive living environment through Skill and Skill that proved beneficial to both visitors and residents.

BHT

Mountain View
08.2020 - 10.2021
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Taught clients how to complete basic household chores and prepare food.
  • Treated clients and families with respect and dignity.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

Picker & Packer

Amazon
02.2020 - 08.2020
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.

Retail Banking Officer

RAWBANK
01.2012 - 05.2019
  • Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Reached out, generated appointments and built new relationships to grow business.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Calculated fees due, interest and change for customer transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Wrote and distributed customer correspondence.

Banking Customer Service Representative

RAWBANK
02.2014 - 06.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Diploma - IT Management

Statistiques Collège
Lumbumbashi DRC Congo 🇨🇩
10.2014

Skills

  • Fraud Prevention
  • Teller Transactions
  • Legal Considerations
  • Customer Referrals
  • Training Classes
  • Mobile Banking
  • Bank Product Sales
  • Bank Deposits
  • Outbound Calls
  • Safety Deposit Access Management
  • Phone Inquiries
  • Staff Assistance
  • Facility Security
  • Balance Transfers
  • Cashier's Checks
  • Client Relationships
  • Microsoft Office
  • Personal Sales
  • Sales Meetings
  • Mobile Applications
  • Product and Service Sales
  • Credit Card Applications

Languages

French
Native or Bilingual
English
Full Professional
Swahili
Professional Working
Lingala
Full Professional
Tshiluba
Limited Working

Timeline

BHT House Manager

Daniel Home Services
12.2022 - Current

BTH House Manager

Arizona For Family And Betterment
10.2021 - 11.2022

BHT

Mountain View
08.2020 - 10.2021

Picker & Packer

Amazon
02.2020 - 08.2020

Banking Customer Service Representative

RAWBANK
02.2014 - 06.2015

Retail Banking Officer

RAWBANK
01.2012 - 05.2019

Diploma - IT Management

Statistiques Collège

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Yannick Mukandila