Yannick Segaar
The Hague,The Netherlands
Summary
...
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative & Digital Solutions Assistant
Financieel Dienstencentrum Haaglanden
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. (expert recommended)
- Executed record filing system to improve document organization and management. (expert recommended)
- Client Correspondence & Support: Assisted with the handling of incoming client emails, ensuring prompt responses and maintaining a professional communication standard.
- Document Organization: Managed and sorted essential client files and documents, maintaining organized and efficient workflows.
- Appointment Scheduling: Fielded incoming calls, answering basic inquiries, and scheduling client appointments in a timely manner, showcasing multitasking and organizational skills.
- Client Hosting & Reception: Welcomed clients for their appointments, provided hospitality, and ensured a positive and professional first impression, emphasizing interpersonal skills.
- Process Automation & Innovation: Took the initiative to identify areas for automation, improving efficiency by implementing digital solutions such as automated document collection and online file storage.
- Digital Signature Integration: Designed and integrated a digital letterhead with an e-signature, enhancing the company's document processing speed and ensuring a consistent, professional appearance.
- Email Branding & Professionalism: Developed a standardized email signature banner, incorporating the company logo and essential contact details, boosting the company's professional image in every client interaction.
Personal Trainer
Self-employed
01.2017 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Personalized Training Development: Constructed tailored nutrition and training regimens based on clients' goals, physical fitness levels, and body composition, ensuring optimal outcomes.
- Advanced Fitness Assessment: Conducted comprehensive physical tests, including BMI, skinfold caliper measurements, and body compositions to establish baselines and monitor progress.
- Performance Testing: Administered submaximal tests to gauge cardiovascular capacity and strength tests, such as the 1 RM, to determine muscle strength and endurance.
- Adaptive Training Protocols: Employed intermittent evaluations to assess client progress, adjusting training schedules and methods in response to changing fitness metrics and goals.
- Sales and Client Acquisition: Proactively reached out to potential clients, employing persuasive communication to showcase the value of personalized training services, resulting in a consistent growth in client base.
- Client Retention and Motivation: Fostered strong client relationships through consistent communication, motivation, and education, leading to high retention rates and client referrals.
- Technical Proficiency: Utilized a range of tools and equipment to accurately measure and track fitness metrics, ensuring data-driven decision-making in program design.
- Remote Communication Skills: Engaged in digital communication with clients for consultations, training updates, and motivational support, highlighting the capability to operate in an online environment.
- Lead Generation: Employed strategic marketing and networking techniques to identify and connect with potential leads, translating to increased business opportunities.
Startup Founder & Operator
Office Monks
03.2022 - 07.2023
- E-commerce Initiative & Market Responsiveness: Initiated and managed an e-commerce platform, targeting the surge in work-from-home demand during the Covid period, showcasing adaptability to market trends.
- Product Lifecycle Management: Oversaw the entire product lifecycle: from sourcing and supplier negotiations to inventory management, ensuring a smooth supply chain.
- Copywriting & Content Creation: Crafted compelling product descriptions and online content, demonstrating attention to detail and persuasive copywriting skills.
- Digital Marketing & Sales Drive: Executed digital marketing campaigns to drive traffic and sales, highlighting expertise in online customer acquisition and lead generation.
- Order Fulfillment & Logistics: Single-handedly managed order fulfillment, from packaging to shipping, ensuring timely delivery and customer satisfaction.
- Customer Support & Relationship Building: Provided dedicated customer support by promptly addressing inquiries and resolving concerns, fortifying customer relationship management skills.
- Sales Analytics & Strategy Adaptation: Analyzed sales data and adapted strategies accordingly to optimize sales performance, indicating a data-driven approach to sales and marketing.
- Financial & Inventory Management: Managed financials and inventory through spreadsheets, showcasing organizational skills and proficiency in using digital tools.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities. (expert recommended)
- Conducted target market research to scope out industry competition and identify advantageous trends. (expert recommended)
Gym Sales & Operations Director/Manager/Agent
Gym Industries
12.2017 - 04.2020
- Digital Outreach and Engagement: Managed and curated fitness content on the gym's community platform (CRM), ensuring regular communication and fostering a sense of community among members.
- Managed team of 8 employees to maintain smooth-running operations of gym floor.
- Lead Generation and Conversion: Actively reached out to potential customers through lead generation funnels, resulting in a 25% increase in gym membership during my tenure.
- Sales and Onboarding: Conducted gym tours and introductory classes for potential members, guiding them through membership options, benefits, and the signup process, ensuring a seamless onboarding experience.
- Team Onboarding and Training: Played a pivotal role in introducing new trainers to our gym, imparting core methodologies and ensuring consistency across the board.
- Quality Control and Purchasing: Oversaw the quality of fitness materials, ensuring they met our gym's standards, and procured new products in alignment with the gym's objectives.
- Market Research and Networking: Regularly visited peer gyms, attended fitness expos, and engaged in field research to stay abreast of emerging trends and opportunities in the fitness domain.
- Brand Representation and Outreach: Acted as the gym's representative in networking events, strengthening business relationships and boosting the gym's visibility and reputation in the fitness community.
- Branding and Merchandising: Led the design and production of gym merchandise, such as branded shake bottles, caps, t-shirts, and towels, reinforcing brand consistency and enhancing member engagement.
- Uniformity and Branding: Ensured consistent representation of the gym's brand by selecting team clothing and overseeing the team's appearance and uniformity.
- Membership Perks and Promotions: Conceptualized and implemented promotional strategies, offering personalized gym merchandise to new and existing members, enhancing member loyalty and gym branding.
- Team Building and Unity: Planned and organized team outings to foster team cohesion, promote unity, and bolster team morale.
Manager Exercise and Training
Gym Industries
08.2017 - 04.2020
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
- ... Opzetten events ....
- ... Doen van health checks/tests...
- ... Lead calling/afsluiten van abonnementen ...
- ... 25% verhoging in ledenaantal ..
- Leadership and Management: Promoted to oversee and direct the entire exercise programming for the gym, ensuring the effective implementation of workout regimens by all trainers.
- Evidence-Based Programming: Designed training programs based on scientific research and evidence-based methods, ensuring optimal results for gym members.
- Instructional Content Creation: Produced video demonstrations and tutorials for exercises, aiding trainers in accurate workout delivery and ensuring consistency across the gym.
- Engaging Program Design: Prioritized the creation of fun and effective workouts tailored to specific training phases within the comprehensive periodization framework.
- Effective Communication: Served as the primary communication channel between the gym management, staff, and clientele, ensuring clarity and alignment in workout goals and methodologies.
- Conflict Resolution: Navigated and managed interpersonal conflicts and resistance among staff, honing skills in diplomacy, collaboration, and team leadership.
- Project Management: Spearheaded specialized programs, including an 8-week weight loss challenge, daily December workouts, and various engagement challenges for a client base of over 500 members.
- Educational Initiatives: Organized and delivered informational sessions on topics ranging from nutrition and anatomy to training methodologies and recovery, solidifying the gym's position as a knowledge leader in the fitness industry.
- Sales and Promotion: Developed and promoted fitness challenges, club championships, and special month-long workout programs, driving member engagement and new customer acquisition.
- Continuous Content Delivery: Managed and produced four distinct group class workouts every week, catering to a diverse clientele and ensuring fresh, engaging content.
Personal Trainer and Fitness Instructor
Gym Industries
02.2017 - 04.2020
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Client Training and Development: Delivered personalized and group training sessions, emphasizing proper technique, nutrition, and progressive goal-setting to ensure maximum client satisfaction and results.
- On-Floor Engagement: Proactively interacted with gym members, providing guidance, answering queries, and ensuring a positive workout environment, enhancing overall customer experience.
- Sales and Lead Generation: Leveraged face-to-face interactions in a high-traffic gym setting to identify potential leads, pitching tailored training packages and successfully converting prospects into long-term clients.
- Client Acquisition Mastery: Developed and refined client onboarding strategies, resulting in a consistent growth of personal training clientele in a competitive gym environment.
- Collaboration and Teamwork: Worked closely with gym staff and other trainers to coordinate schedules, share insights, and promote a collaborative and cohesive gym atmosphere.
- Customer Relationship Management: Established and nurtured strong relationships with gym members, fostering trust and loyalty, leading to a high client retention rate and frequent referrals.
- Performance Assessments: Conducted comprehensive fitness evaluations, tracking and analyzing progress metrics to adapt training strategies and ensure client objectives were met.
- Remote Communication Expertise: Engaged with potential and existing clients through digital channels for consultations, feedback, and promotional campaigns, ensuring a seamless online-offline client experience.
Snowboard Instructor (Vacation Role)
Fun & Pro
01.2013 - 02.2016
- Instructed vacationing individuals and small groups, tailoring lessons to varying skill levels.
- Ensured safety protocols were adhered to, maintaining a zero-injury record during instruction.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Utilized variety of snowboarding techniques to impart knowledge and customized instruction to individual skill levels.
Judo Instructor Youth (Volunteer Role)
SportAccent
01.2014 - 01.2016
- Coached new students by breaking down techniques into simple moves.
- Collaborated closely with the lead instructor to facilitate effective and engaging judo lessons for youth participants.
- Organized events and tournaments for over 1,000 students, enabling them to showcase skills and earn promotions based on performance evaluations.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Communicated with parents to keep families informed of student progress and address concerns.
Judo Coach Youth (Volunteer Role)
SportAccent
04.2013 - 09.2015
- Provided hands-on coaching and guidance to young judoka's during high-pressure tournament settings, ensuring they were well-prepared for their matches.
- Offered real-time strategic advice and feedback during matches, aiding athletes in optimizing their performance and adapting to opponents.
- Motivated and uplifted athletes, instilling confidence and fostering resilience, especially in the face of challenging bouts or losses.
- Assisted athletes throughout the tournament, ensuring they were adequately warmed up, hydrated, and adhering to schedule and protocol.
Education
Bachelor of Science - Human Movement Science
Vrije Universiteit Amsterdam
Amsterdam, The Netherlands01.2023
Bachelor Physiotherapy - Completed First Year - Physical Therapy
THIM, The International School For Physiotherapy
Nieuwegein, The Netherlands09.2019
Skills
Certification
- Exos Performance Mentorship Phase 03
- Exos Performance Mentorship Phase 02
- Exos Performance Mentorship Phase 01
- NASM Certified Personal Trainer
- FIT-NL Personal Trainer (EuropeActive level 4 Fitness and Health Standards)
- Landeslehrer Snowboard Instructor
- Anwärter Snowboard Instructor
- NSL Snowboard Instructor
Languages
English
Full Professional
Dutch
Native or Bilingual
Timeline
Startup Founder & Operator
Office Monks
03.2022 - 07.2023
Administrative & Digital Solutions Assistant
Financieel Dienstencentrum Haaglanden
01.2022 - Current
Gym Sales & Operations Director/Manager/Agent
Gym Industries
12.2017 - 04.2020
Manager Exercise and Training
Gym Industries
08.2017 - 04.2020
Personal Trainer and Fitness Instructor
Gym Industries
02.2017 - 04.2020
Personal Trainer
Self-employed
01.2017 - Current
Judo Instructor Youth (Volunteer Role)
SportAccent
01.2014 - 01.2016
Judo Coach Youth (Volunteer Role)
SportAccent
04.2013 - 09.2015
Snowboard Instructor (Vacation Role)
Fun & Pro
01.2013 - 02.2016
Bachelor of Science - Human Movement Science
Vrije Universiteit Amsterdam
Bachelor Physiotherapy - Completed First Year - Physical Therapy
THIM, The International School For Physiotherapy
Similar Profiles
Roberto MioneRoberto Mione
Senior Drainage Engineer at RPSSenior Drainage Engineer at RPS
Tieme StoffelsTieme Stoffels
Hospitality Employee at Spirit Hospitality Services & Nationale NederlandenHospitality Employee at Spirit Hospitality Services & Nationale Nederlanden
Te Kohuroa KawitiTe Kohuroa Kawiti
Legal Data Administrator at Ministry of Housing & Urban Development (NZ)Legal Data Administrator at Ministry of Housing & Urban Development (NZ)
Maryori KennedyMaryori Kennedy
Spectrum Solutions LLC. Administrative Assistant/Receptionist at Spectrum Solutions LLC.Spectrum Solutions LLC. Administrative Assistant/Receptionist at Spectrum Solutions LLC.
Gemma ConwayGemma Conway
Digital Marketing/Administrative HR Assistant at McKeevers ChemistsDigital Marketing/Administrative HR Assistant at McKeevers Chemists