Yannick Kevin Akamba Ebo
Isanti,MN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Services Support
Medtronic
01.2020 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
DSP
Community Living Options
05.2018 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Upper Marlboro, MD05.2027
Skills
- Customer Service
- Technical Support
- User Support
- User Credential Management
- Service Support
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- CMT - Certified Medication Technician
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
IT Services Support
Medtronic
01.2020 - Current
DSP
Community Living Options
05.2018 - Current
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Similar Profiles
Anna Marie ErvinAnna Marie Ervin
Sales Solutions Coordinator - Diabetes at MedtronicSales Solutions Coordinator - Diabetes at Medtronic
Emery T. DossEmery T. Doss
Mechanical Product Engineering Intern at MedtronicMechanical Product Engineering Intern at Medtronic
CHASE MARSALIS BLACKWELLCHASE MARSALIS BLACKWELL
Sale Representative II at MedtronicSale Representative II at Medtronic
Karianne KirkKarianne Kirk
Senior Principal Clinical Specialist at MedtronicSenior Principal Clinical Specialist at Medtronic
Ethan LundstedEthan Lundsted
Aerospace Propulsion Technician at Minneapolis-St.Paul ARSAerospace Propulsion Technician at Minneapolis-St.Paul ARS