Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yannis Carliez

Potomac,Maryland

Summary

Dynamic leader with proven expertise in team leadership and customer service management, honed at Norman's Farm Market. Excelled in POS system operation and problem-solving, significantly enhancing customer satisfaction and sales. Demonstrated exceptional cash handling and decision-making capabilities, fostering a positive and results-driven work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Norman's Farm Market
05.2017 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Cashier/Barista

Boulangerie Christophe
05.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Learned duties for various positions and provided backup at key times.

Education

BBA - Business Administration

Towson University
Baltimore, MD
05.2026

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Flexible Schedule
  • Training Assistance
  • Customer Service Management
  • POS System Operation
  • Complaint resolution
  • Sales and Upselling

Certification

LinkedIn Data Analytics Foundations Certification

Microsoft Excel Associate Certification



Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Cashier/Barista

Boulangerie Christophe
05.2022 - 08.2022

Shift Leader

Norman's Farm Market
05.2017 - 07.2024

BBA - Business Administration

Towson University

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Yannis Carliez