Yanny Martinez
York,PA
Summary
Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought. Experienced Warehouse Packer with work history loading items in various containers for shipment. Hardworking with skills in safely packaging goods, placing labels on packages and operating warehouse vehicles. Excellent attention to detail and safety. Effective communicator and team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Credit Analyst
Fresh Start Financial Group
10.2022 - 01.2024
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
Problem Solver
Starbucks
02.2022 - 02.2023
- Reduced operational costs by streamlining workflow and optimizing resource allocation.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
Warehouse Packer
Manpower
08.2021 - 02.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Credit Analyst
One Financial Business
03.2018 - 07.2021
Spanish Call Center Representative
Amov
12.2016 - 02.2018
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Spanish Call Center Representative
Claro Puerto Rico
04.2012 - 11.2016
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
GED -
Politecnico Prof. Simon Orozco
Dominican RepublicSkills
- Credit Reporting
- Multitasking capabilities
- Customer service orientation
- Quality Control
- Financial Statements Expertise
- Oral and Written Communications
Languages
Spanish
Native or Bilingual
Timeline
Credit Analyst
Fresh Start Financial Group
10.2022 - 01.2024
Problem Solver
Starbucks
02.2022 - 02.2023
Warehouse Packer
Manpower
08.2021 - 02.2022
Credit Analyst
One Financial Business
03.2018 - 07.2021
Spanish Call Center Representative
Amov
12.2016 - 02.2018
Spanish Call Center Representative
Claro Puerto Rico
04.2012 - 11.2016
GED -
Politecnico Prof. Simon Orozco
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