Yansong Zhao
State College,PA
Summary
Aspiring hotel management professional with a passion for delivering exceptional guest experiences. To contribute my skills in hospitality management to Marriott International front line.
Overview
4
4
years of professional experience
Work History
Travel Consultant
Chi Service Inc.
State College, USA
02.2024 - Current
- Provided personalized travel advisory services, including itinerary planning, visa guidance, and destination recommendations
- Resolved client issues during trips, ensuring seamless experiences and a satisfaction rate of over 95%
- Expanded customer relationships, increasing repeat bookings by 15% within six months
- Monthly order fulfillment totaled $30,000 in turnover with 95% customer satisfaction
Club Manager
Dream Crew Club
State College, USA
02.2022 - 05.2023
- Company Overview: Pennsylvania State University
- Organized and executed two major showcases, engaging over 100 participants and attendees, which increased club visibility by 20%
- Redesigned attendance tracking systems, boosting member participation by 30%, Improved member retention by 90%
- Fostered collaboration with other campus organizations, enhancing the club's reputation and member engagement
- Pennsylvania State University
Front Desk Intern
New Youth Gaming Hotel
Hefei, China
07.2021 - 09.2021
- Independently managed front desk operations for a 20-room hotel, including check-ins/outs and account reconciliation
- Facilitated and executed country-mandated fire drills, ensuring 100% compliance with safety standards
- Improved guest satisfaction by collaborating with housekeeping and technical teams to resolve issues within 15 minutes on average
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University - School of Hospitality Management
State College08.2025
Skills
- Fluent in English
- Fluent in Mandarin
- Fluent in Cantonese
- Proficient in the Microsoft Office Suite
- Familiar with hospitality management systems
- Exceptional problem-solving
- Conflict resolution
- Team coordination
- Experienced in working with diverse cultural groups
- Enhancing guest satisfaction
- Operational success
Hobbies & Interests
- Hospitality innovation and trends
- Enhancing guest experiences through technology and personalized service
Certifications & achievements
- ServSafe Certification, Summer 29
- Responsible Alcohol Management Program (RAMP) Certification
- Recognized for outstanding organizational and leadership skills during Dream Crew events.
- Completed comprehensive front desk and customer service training during internship at New Youth Gaming Hotel.
- Increased client retention and satisfaction rates while working at Chi Service Inc. through exceptional service delivery.
Timeline
Travel Consultant
Chi Service Inc.
02.2024 - Current
Club Manager
Dream Crew Club
02.2022 - 05.2023
Front Desk Intern
New Youth Gaming Hotel
07.2021 - 09.2021
Bachelor of Science - Hospitality Management
Pennsylvania State University - School of Hospitality Management
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