Yantrel McCartney

• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
• Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
• Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
• Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
• Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
• Increased customer satisfaction by providing friendly and efficient service during checkout process.
• Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
• Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
• Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.

Deliver and collect mail

CCAs deliver and collect mail on foot or by vehicle along a set route, and ensure mail is not lost or damaged. They also collect outgoing mail and return it for sorting and delivery

Customer service

CCAs provide postal services to customers, such as selling postage, providing change of address forms, and answering questions

Maintain route

CCAs maintain their route even in bad weather, and ensure mail is delivered on time

Follow procedures

CCAs follow USPS policies and procedures, and maintain a professional appearance

Drive

Some positions require driving, and applicants must have a valid driver's license and a safe driving record

Customer service: Greet customers, answer their questions, and resolve complaints

Merchandise: Sell products, suggest items to customers, and ring up purchases

Store maintenance: Keep the store clean and organized, including stocking shelves and coolers.

Safety: Follow all safety regulations, including food safety

Teamwork: Collaborate with other team members and work well with the public

Customer service: Taking orders, processing payments, and providing friendly service

Food preparation: Ensuring food orders are prepared to Raising Cane's standards and following proper safety procedures

Cleaning: Cleaning tables, floors, and other areas of the restaurant

Teamwork: Assisting other crew members and working together to ensure continuity of service

Multitasking: Working in a fast-paced environment and multitasking effectively