Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Yantrel Tyner

Yantrel Tyner

Slidell,LA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Overview

7
7
years of professional experience

Work History

Store Associate

RaceTrac
New Orleans, LA
01.2020 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Lead Customer Service Representative

Circle K Corp.
Slidell, LA
07.2019 - 10.2020
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Planned schedules and workflows based on expected customer demands.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted call-in customers with questions and orders.

Cashier

Raising Cane's
Slidell, LA
01.2017 - 02.2019
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Efficiently processed new orders, completing hundreds + daily transactions with remarkable accuracy.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Education

High School Diploma -

Salmen High School
Slidell, LA
05.2019

No Degree - Nursing

Delgado Community College
New Orleans, LA

Skills

  • Retail Transactions Processing
  • Sales
  • Inventory Control
  • Invoicing
  • Client Needs Assessment
  • Cash Handling
  • Store Merchandising
  • Forklift Operation
  • Cash Register Operation
  • Customer Complaint Resolution
  • Packaging
  • New Product Information
  • Product Sales
  • POS Systems
  • Shipping and Receiving
  • Food Preparation
  • Sales Goals
  • Guest Services
  • Repair
  • Cleaning
  • Point of Sale Systems
  • Product Knowledge
  • Product Location
  • Materials Transport
  • Visual Displays
  • Team Leadership
  • Managing Cash Register
  • Customer Assistance
  • Cleaning and Store Maintenance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin

Timeline

Store Associate

RaceTrac
01.2020 - Current

Lead Customer Service Representative

Circle K Corp.
07.2019 - 10.2020

Cashier

Raising Cane's
01.2017 - 02.2019

High School Diploma -

Salmen High School

No Degree - Nursing

Delgado Community College

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Yantrel Tyner