Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yanuleidy Acuna

Tampa,FL

Summary

More expirence in costumer services, inbound call helping consumers on appliying for tax credit on thier helth insurance. Microsoft skill, typing, team work are the most.

Overview

21
21
years of professional experience

Work History

CSR

KGI
08.2022 - 08.2025
  • Participated in workshops and training sessions to improve personal skills and job performance.
  • Improved customer service procedures, policies, and standards based on feedback.
  • Maintained up-to-date knowledge of product information to assist customers effectively.
  • Identified upselling opportunities while maintaining excellent customer service standards.
  • interacting with consumer helping to improve health insurance, moving foward with theirs applcation for the tax credit.

Driver

Lift
11.2020 - 08.2022
  • Planned routes in advance and navigated way through unfamiliar locations.
  • Transported passengers safely with skilled operation of different vehicles.
  • Recorded driving hours to stay within legal limits.
  • Took alternative routes for maximum speed and safety.
  • Followed road rules and regulations to minimize risks and company liability.

Amazon Driver

Amazon Rick Jenkins
08.2020 - 11.2020
  • Worked collaboratively with dispatch personnel to report issues and receive instructions.
  • Supported vehicle safety and performance with basic maintenance and repairs to correct issues.
  • Managed time and routes to meet customer demands and provide customer satisfaction.
  • Demonstrated adaptability and problem-solving skills by navigating and delivering goods in challenging or unfamiliar terrains.

Cooking

Reo St Cafe
01.2015 - 03.2020
  • Utilized various cooking techniques such as grilling, baking, and frying with proficiency.
  • Carried out routine cooking, cleaning and other domestic tasks to help parents manage housework.
  • Cleaned and organized kitchen workstations and storage areas before and after cooking.
  • Demonstrated step-by-step cooking techniques to both advanced and novice cooks, connecting students to complex information through hands-on approach.
  • Prepared foods following restaurant, health code and optimal cooking standards.
  • Efficiently multitasked between various cooking stations during peak hours to maintain service flow.
  • Trained staff in cooking techniques and performance strategies to prepare team for challenging daily demands.
  • Washed cooking utensils, dishes and other kitchen equipment.
  • Monitored cooking equipment and performed basic maintenance for optimal performance.
  • Sanitized cooking area, workstations, equipment and utensils during shifts.
  • Supervised cooking, serving and packaging deli items, as well as deli counter takeout activities.

Business Manager

Owners
11.2009 - 03.2014
  • Reviewed plans to successfully meet milestones and goals.
  • Prepared budget revisions, financial reporting and other communications with funding agencies and subcontractors.
  • Identified improvements needed to meet reporting needs.
  • Cultivated relationships with key stakeholders, including customers, suppliers, and community leaders.

CSR, Sales

Dollar Tree Stores
11.2004 - 10.2009
  • Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
  • Handled cash and credit transactions, issued correct change and processed online orders.
  • Evaluated customer needs and made appropriate product recommendations.
  • Helped maintain clean and orderly work environment.
  • Processed customer refunds and exchanges according to established guidelines.
  • Shelved and stocked products in appropriate locations.
  • Cross-sold products to increase purchase amounts and boost store's sales.
  • Notified supervisors of inventory shortages, damages and changes.
  • Trained new employees regarding sales strategies, customer service techniques and company policies.
  • Organized back-stock items and ensured the sales floor was fully stocked.
  • Scheduled staff shifts and managed employee performance.
  • Led training sessions for new hires on customer service best practices.
  • Provided feedback to management on customer satisfaction and product issues.
  • Maintained a clean and safe shopping environment for customers.
  • Restocked shelves and maintained orderly product displays.
  • Conducted price checks for customers and other staff members.
  • Managed cash register, including processing credit card and cash payments.
  • Tracked inventory levels and placed orders for new stock as needed.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Trained new employees on sales techniques and company policies.
  • Answered customer phone calls to address concerns and questions.
  • Alerted supervisors regarding safety and security issues.
  • Managed cash and credit card transactions.

Education

High School Diploma - Bachellor

Maria Escalona
Havana
06.1999

Skills

  • Inbound and outbound calling
  • POS systems and ordering platforms
  • Sales expertise
  • In-store support
  • Teamwork skills
  • Product sales
  • Number wpm typing speed
  • Account updates
  • Customer data confidentiality
  • Database management
  • Sales quota achievement
  • Effective communication
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

CSR

KGI
08.2022 - 08.2025

Driver

Lift
11.2020 - 08.2022

Amazon Driver

Amazon Rick Jenkins
08.2020 - 11.2020

Cooking

Reo St Cafe
01.2015 - 03.2020

Business Manager

Owners
11.2009 - 03.2014

CSR, Sales

Dollar Tree Stores
11.2004 - 10.2009

High School Diploma - Bachellor

Maria Escalona

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Yanuleidy Acuna