Infogenesis
Yan Wing Li
Fairfax,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Manager
MGM Resort International Hotel & Casino - National Harbor
Oxon Hill, MD
07.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Server
MGM Resort International Hotel & Casino - National Harbor
Oxon Hill, MD
07.2018 - 06.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Golden Nugget Casino
Atlantic City, NJ
06.2012 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervisor
Hilton Casino And Hotel
Atlantic City, NJ
12.2011 - 01.2014
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Interviewed, hired and trained new employees for production positions.
- Monitored workflow to improve employee time management and increase productivity.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
High School Diploma -
Atlantic Cape Community College
Mays Landing, NJ 01.2010 - 01.2012
Skills
Staff Management
Software
Microsoft
Excel
Certification
Bartender
Interests
Boat racing
Reading
Timeline
Assistant Manager
MGM Resort International Hotel & Casino - National Harbor
07.2021 - Current
Server
MGM Resort International Hotel & Casino - National Harbor
07.2018 - 06.2021
Server
Golden Nugget Casino
06.2012 - 05.2018
Supervisor
Hilton Casino And Hotel
12.2011 - 01.2014
High School Diploma -
Atlantic Cape Community College
01.2010 - 01.2012
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