Staff Management
Yan Wing Li
Fairfax,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Manager
MGM Resort International Hotel & Casino - National Harbor
Oxon Hill, MD
07.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Server
MGM Resort International Hotel & Casino - National Harbor
Oxon Hill, MD
07.2018 - 06.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Golden Nugget Casino
Atlantic City, NJ
06.2012 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervisor
Hilton Casino And Hotel
Atlantic City, NJ
12.2011 - 01.2014
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Interviewed, hired and trained new employees for production positions.
- Monitored workflow to improve employee time management and increase productivity.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
High School Diploma -
Atlantic Cape Community College
Mays Landing, NJ 01.2010 - 01.2012
Skills
Employee scheduling
Business Development
Operations management
Staff supervision
Employee performance evaluations
Software
Infogenesis
Microsoft
Excel
Certification
Bartender
Interests
Boat racing
Reading
Timeline
Assistant Manager
MGM Resort International Hotel & Casino - National Harbor
07.2021 - Current
Server
MGM Resort International Hotel & Casino - National Harbor
07.2018 - 06.2021
Server
Golden Nugget Casino
06.2012 - 05.2018
Supervisor
Hilton Casino And Hotel
12.2011 - 01.2014
High School Diploma -
Atlantic Cape Community College
01.2010 - 01.2012
Similar Profiles
Brittany ShawBrittany Shaw
Records Clerk at MGM National Harbor Casino And ResortsRecords Clerk at MGM National Harbor Casino And Resorts
PAMELA RAMOSPAMELA RAMOS
Lounge Server at ARIA Resort & Casino - MGM Resorts InternationalLounge Server at ARIA Resort & Casino - MGM Resorts International
Kevauntay MeansKevauntay Means
Hotel Operations Manager at ARIA Resort & Casino - MGM Resorts InternationalHotel Operations Manager at ARIA Resort & Casino - MGM Resorts International