Yanxi Lu
Fontana,CA
Summary
Friendly and energetic team member with strong communication skills and a passion for delivering great customer experiences. Quick to adapt, reliable under pressure, and committed to creating a positive and welcoming environment.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Sauna Health Technology INC
Riverside, CA
12.2025 - 05.2026
- Managed pre-sales and after-sales customer support
- Assisted customers through phone, email, and online platforms
- Coordinated installation scheduling and logistics support
- Managed TikTok, Instagram, and Facebook content
- Filmed and edited short-form marketing videos
- Created promotional copy and social media posts
- Assisted customers with product recommendations and sales inquiries
- Followed up with potential customers and maintained customer relationships
- Supported showroom appointments and customer visits
Barista
Miko's Boba Tea
West Covina
04.2025 - 09.2025
- Managed daily beverage preparation including ingredient prep, equipment setup, and full-shift drink production.
- Prepared a variety of drinks including milk tea, fruit tea, and specialty beverages; consistently fulfilled 40+ daily orders with high accuracy.
- Monitored inventory and provided suggestions for restocking and product optimization.
- Independently handled customer service issues such as taste inconsistencies, extended wait times, or incorrect orders.
Store Assistant
Riko Zakka
Rancho Cucamonga, CA
03.2024 - 05.2024
- Assisted with daily store operations and logistics, including product restocking, packaging, and order preparation.
- Managed product labeling, quality checks, and introduction of product features to customers.
- Processed orders, managed after-sales communication, and maintained inventory records.
- Identified issues in the order handling process and proposed efficiency improvements.
Server & Barista
Hanlin Tea Room
Arcadia, CA
09.2023 - 10.2023
- Provided dine-in service including order taking, beverage preparation, and customer checkout.
- Supported kitchen operations with ingredient preparation and logistic coordination.
- Prepared drinks according to standardized recipes and handled packaging for beverages and food items.
- Checked daily inventory, organized stock, and updated order information to ensure smooth workflow.
Education
High School Diploma -
Alhambra High School
Alhambra, CA05-2021
Skills
- Customer Service
- Cashier & POS Operation
- Team Collaboration
- Multitasking & Fast-paced Work Adaptability
- Problem-Solving
- Excel
- Appointment scheduling
- Customer response
- Social media support
- Verbal and written communication
- Email communication
- Microsoft windows and office
- Customer communication and empathy
- Interpersonal skills
LANGUAGES
Mandarin
Cantonese
English
Interests
Photography, Mixology, Skydiving, Reading
Timeline
Customer Support Specialist
Sauna Health Technology INC
12.2025 - 05.2026
Barista
Miko's Boba Tea
04.2025 - 09.2025
Store Assistant
Riko Zakka
03.2024 - 05.2024
Server & Barista
Hanlin Tea Room
09.2023 - 10.2023
High School Diploma -
Alhambra High School