Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Yany Bedoya

Sun Prairie,WI

Summary

Dynamic Operator II at Milwaukee Tool with a proven track record in machine operation and quality assurance. Recognized for leading safety initiatives and enhancing team productivity through effective inventory management. Adept at fostering customer relationships, leveraging strong communication and problem-solving skills to drive satisfaction and loyalty. Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Overview

7
7
years of professional experience

Work History

Operator ll

Milwaukee Tool
Sun Prairie, Wisconsin
05.2025 - Current
  • My job as Operator 2 involves several functions and responsibilities, such as:
  • * Programming the different types of machines for operation. These duties may vary depending on the company's needs and the work order for the product to be built.
    * I must continuously monitor that all stations are stocked with raw materials so that workers can continue their production tasks and thus collaborate so that everyone can reach the day's goal.
    * I lead the safety team on my shift, giving talks every two weeks about the importance of personal and industrial safety in the building.
    * I also have access to the company email, so when an urgent need arises or a problem arises with the machines, I must escalate this information to the responsible department so they can come and resolve it as quickly as possible.
    * I consider myself my immediate supervisor's right-hand man, as I support him in many other roles and skills I've learned over the past four years. In areas where he requests my help or when I see he's really busy, I help maintain order in the area, both by continuously moving the baskets with finished materials.
    * I verify the quality of the product and sign the documents authorizing these orders to be transferred to the next work area.

Executive Preferential customer service

Correos Chile
Santiago DC., Centro
12.2018 - 01.2020
  • My job as a preferred customer service executive was to provide personalized, high-quality service to Correos Chile's highest-value customers, seeking to improve customer satisfaction and loyalty.
    * My duties included being the primary point of contact for my clients, efficiently resolving their inquiries, rigorously investigating complaints and incidents, and seeking timely solutions to strengthen the relationship, thus ensuring their retention and continued satisfaction.
    One of my duties was to sell the company's best products to preferred customers. These products had a variety of prices depending on the effectiveness and security of the customer's merchandise. Some of these were: certified mail, which is only delivered to the final recipient with the recipient's signature.
    Another product, called express parcel, which is guaranteed to be delivered in less than 3 days, etc.
    This company also offered us leadership, sales, and technology courses to continuously innovate the different services offered.

Education

High School Diploma -

Gabiel Garcia Marquez
Colombia, Neiva - Huila
11-2001

Skills

  • Machine operation
  • Quality assurance
  • Safety leadership
  • Inventory management
  • Technical troubleshooting
  • Customer relationship management
  • My essential skills include clear communication, active listening, empathy to understand others, problem-solving skills, and patience to handle difficult situations
    When I set out to learn new skills or information, I achieve it with discipline and constant practice I have a knack for adapting to different situations, I'm organized when prioritizing tasks, and I have the ability to work in a team and use digital tools
  • Quick and accurate decisions will be made to resolve incidents efficiently
  • I have the ability to remain calm and
  • tolerant when faced with difficult clients, complaints, or pressure situations
  • Organization:
    I manage my time well and know how to prioritize tasks to respond promptly
  • Teamwork: I enjoy collaborating with other departments to improve response times and the overall customer experience
    Positive Attitude:
    I maintain a constructive and proactive attitude, even in complex situations

Affiliations

  • I am currently studying to learn a new language, American English, as a goal for my personal and professional growth.

Timeline

Operator ll

Milwaukee Tool
05.2025 - Current

Executive Preferential customer service

Correos Chile
12.2018 - 01.2020

High School Diploma -

Gabiel Garcia Marquez

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